8 of 8 Apprenticeship Customer Service Jobs in the North of England

awards and accolades, you will be part of a hungry and dynamic team that go beyond the standard WEEE legislation to provide a superior service, not knowing anything but success! Making outbound sales call to develop, grow, and expanding Gigacycles client base. Contacting businesses B2B offering our free service to them Dealing with inbound customer service inquiries To be able to communicate coherently at all levels, verbally, and written Assess client’s IT needs to make recommendations to pitch products, solutions, and services with combination packages Discuss and propose IT solutions and packages to highlight product ...

excellent communication and organisational skills, to work within a busy team. This is an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person. Your exact duties will vary but you will need to show you can work with … work with Project Managers on the rollout of new systems and IT services Gain experience and support all the Trusts core IT systems Training Customer Service Practitioner Level 2 Apprenticeship Standard Delivered within the workplace There is an opportunity for the right candidate to be trained with ...

directed Mentoring and guidance to internal and external users on technical and/or business knowledge Working with and establishing relationships with third-party service providers to ensure full end-to-end service provision Take responsibility and ownership of incidents and requests, and escalate where required to senior … technical colleagues or 3rd party IT partners Demonstrable documentation skills (reports, policies, procedures, workflows) as required Company pension scheme Death in service 25 days of annual leave Flexible benefits Enhanced family-friendly policies Cycle to work scheme JOB REQUIREMENTS Familiarity with operating systems (Microsoft, iOS and Android) Basic knowledge ...

work within a busy Managed Service Provider (MSP) environment, supporting customer networks, cloud services, and IT infrastructure. The role will provide hands-on experience in networking, Microsoft 365, cyber security, and technical support while working alongside experienced engineers. Role Provide 1st Line technical support to customers via phone … network, connectivity, hardware, software, and Microsoft 365 related issues. Assist with the installation, configuration, and maintenance of routers, switches, wireless networks, and firewalls. Monitor customer networks and infrastructure, escalating issues where necessary. Log, update, and manage support tickets within the service desk system. Deliver excellent customer service ...

will be the first contact point of a technical nature within the business. You will be able to perform technical activities to resolve customer issues or advise others, in their own or wider teams. Role Provide first-line technical support to internal users via phone, email, and in person … systems and processes as stipulated by the Company Responding to customers’ requests and enquiries through Company approved communication and collaboration systems Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service Reviewing appropriate operational procedures, documentation, and management ...

interest in technology, problem-solving, and helping people. The apprentice role will provide first-line support to users by answering calls, logging incidents and service requests, troubleshooting common issues, and escalating where required. Role Answer incoming support calls in a professional and helpful manner Log, categorise and prioritise incidents … service requests accurately Provide first-line fixes for common user issues Follow agreed processes and knowledge articles to resolve tickets efficiently Escalate issues to the appropriate team when a first-line fix is not possible Keep users updated on the progress of their tickets Assist with basic event management ...

looking for ICT Apprentices who can combine technical skills with strong communication and customer service. This role offers hands-on experience in IT support, networking, and system integration while working toward a nationally recognised qualification. Role Investigate and communicate network requirements for upcoming projects Assist with system integration, including … internal IT systems including Office 365, user setups, password resets, and software updates Troubleshoot and resolve technical issues across hardware and software Provide excellent customer service and ensure queries are handled professionally Training Information Communications Technician Level 3 Apprenticeship Standard This role could grow into a full-time ...

configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll … Duration 1 Year 3 Months Positions Available 1 Closing Date Tuesday, 30th June 2026 Start Date Monday, 6th July 2026 Desired Skills IT skills Customer care skills Problem solving skills Networking knowledge Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer Elite PC Systems ...