13 of 13 Apprenticeship Customer Service Jobs in the North of England

incoming helpdesk calls in a professional and friendly manner Triage support tickets and assign them to the appropriate team Log and update tickets accurately in our system Provide excellent customer service and support Learn and grow within a fast-paced IT environment Training Level 2 Apprenticeship in Customer Service Practitioner consisting of: Level 2 Standard in … Customer Service Practitioner Level 1 Functional Skills in Mathematics Level 1 Functional Skills in English You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. After the apprenticeship, there may be an opportunity for you … to advance in the workplace or go onto higher education. Apprenticeship Standard Customer service practitioner (level 2) Training Provider HULL BUSINESS TRAINING CENTRE LIMITED Working Week Monday to Friday, shifts TBC Expected Duration 1 Year 2 Months Positions Available 2 Closing Date Monday, 15th September 2025 Start Date Tuesday, 16th September 2025 Desired Skills Communication skills IT skills More ❯

dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level More ❯

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will be experienced in delivering first-class support to customers and … team to quickly resolve queries. The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback Communicating … with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯

will give you the skills to be able to support the team so that they can deliver the most robust solutions & platforms to the business in a cost effective, customer focused manner. You’ll be mentored by the Head of IT Operations along with other leaders. Role Recently finished your GCSEs or A-Levels and want your first full … skills and knowledge to be able to support the IT team so that they can deliver the most robust solutions and platforms to the business in a cost effective, customer focused manner. You’ll be coached and mentored in the role by the Head of IT Operations along with support from other leaders withing the IT team. What’s … be shared with your family and friends! • Apprenticeship Qualification And that’s not all, working for Pavers comes with so much more to enjoy: • Holiday entitlement that increases with service • Company contribution pension • Pavers Academy – enter a world of training at your finger tips! • Pavers Foundation – nominate a cause close to your heart to receive a donation! • Wellbeing and More ❯

seeking a motivated IT Support Apprentice to join our growing team. This entry-level role is a fantastic opportunity to gain hands-on experience in a fast-paced Managed Service Provider (MSP) environment, where youll learn how to provide high-quality technical support to a wide range of clients. Working alongside experienced engineers, youll develop essential IT skills, from … troubleshooting and ticket management to customer service and user support. With structured training, mentoring, and real-world experience, this apprenticeship will equip you with the technical knowledge and professional behaviours needed for a successful career in IT. In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. A … in the Job: Provide supervised first-line IT support via phone and ticketing system. Troubleshoot basic hardware, software, network, and account issues. Log, prioritise, and update tickets in the service desk system. Escalate complex incidents to senior engineers within SLA timeframes. Assist with hardware/software setup, Office 365, Active Directory, and VPN support. Monitor systems and report issues More ❯

and paid ads Social and Content Creation: Run campaigns Content creation Creating email newsletters Brand marketing Manage business social media profiles such as Facebook, Twitter, LinkedIn, Pinterest & Instagram General: Customer service Some administration duties Ensure that reports and presentations are delivered to the highest level of quality Answer phones Meet and greet clients Market research of competitors Provide … Year 3 Months Positions Available 1 Closing Date Thursday, 25th September 2025 Start Date Friday, 26th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Team working Creative Initiative SEO PPC Social Media Qualifications Maths and English GCSE, grade 4-9 (Essential) Any More ❯

Technician Apprentice and take the first step toward a rewarding career in IT! We’re looking for someone with a passion for technology, excellent communication skills, and a strong customer service mindset. If you have a natural problem-solving ability and a desire to learn and grow in the IT field. Role Active directory administration, setting up domain … the Employer CLIENT FIRST SOLUTIONS LIMITED At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across More ❯

online and offline campaigns. Stakeholder Communication: Communicating with internal teams, partners (e.g., Sage), and clients (for case studies). General Administration & Support: Performing general admin tasks in the CRM, customer service duties, and event coordination. Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary … includes: Industry-recognized training with an external learning provider. A dedicated mentor within the Zynk team. Study time built into your work schedule. Hands-on experience with real-world customer projects and platforms. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an More ❯

time employment upon completion of the apprenticeship Care plan available Desired Qualities, Skills and Knowledge: Keen interest in Information Technology Passionate about building a long term career in IT Customer service skills and confidence Problem Solving Skills Grade 5/C in English/4/C in Maths GCSE Your Training with Baltic Apprenticeships This Level More ❯

We are looking for a keen individual who is passionate about delivering a tailored customer service approach to help provide our customers with the best possible outcome for their circumstances. You will be dealing with general enquiries such as taking payments and advising customers of missing payments as well as other duties. Role Taking inbound calls from customers … Providing technical support for our telecommunications and online advertising customers Raising faults and internal work tickets Liaising both internally with different departments and externally through partner companies to resolve customer queries Carrying out any other ad hoc administration duties where necessary Training Level 3 Business Administrator Apprenticeship Standard which includes: Level 2 Functional Skills in maths and English (if … Year 6 Months Positions Available 1 Closing Date Saturday, 20th September 2025 Start Date Monday, 29th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Initiative Qualifications English GCSE, grade 4 (Desired) Maths GCSE, grade 4 (Desired) About the Employer UNITEL DIRECT LIMITED Unitel Direct Limited is More ❯

admin apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role. Role Primary Responsibilities. Processing data in the Document Management and Referral Management sections of … Year 6 Months Positions Available 1 Closing Date Friday, 5th September 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential More ❯

Desire to learn and develop skills Attention to detail and accuracy Keen to progress in a career in IT Flexibility with working times when necessary Experience of providing excellent customer service Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective More ❯