Apprenticeship SLA Jobs in the North of England

3 of 3 Apprenticeship SLA Jobs in the North of England

Apprentice IT Support Technician

Unit 32, Priory Tec Park, Saxon Way, Priory Park, Hessle, England
XPS SOLUTIONS LIMITED
using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing Training Advanced Level Apprenticeship in IT Digital Support Technician consisting of: Level 3 Apprenticeship in More ❯
Employment Type: Advanced Apprenticeship
Salary: £13,741 a year
Posted:

IT Support Apprenticeship

Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Baltic Apprenticeships
technical fixing of incidents for customers where appropriate Ticket queue management, ensuring incidents are allocated to the correct resolver group Customer focused approach to troubleshooting A commitment to achieving SLA targets for customers Monitoring of hardware remotely, and technical troubleshooting on-site/in person Ownership of daily system checks and pro-active alerting systems including remediation or escalation Full More ❯
Employment Type: Advanced apprenticeships
Salary: £22,000
Posted:

IT Apprenticeship

Harrogate, North Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯
Employment Type: Advanced apprenticeships
Salary: £18,000
Posted:
SLA
the North of England
10th Percentile
£21,250
25th Percentile
£25,455
Median
£29,000
75th Percentile
£33,750
90th Percentile
£42,750