Unit 32, Priory Tec Park, Saxon Way, Priory Park, Hessle, England
XPS SOLUTIONS LIMITED
using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing Training Advanced Level Apprenticeship in IT Digital Support Technician consisting of: Level 3 Apprenticeship in More ❯
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯
security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and More ❯
Angel House Unit 5, Drum Industrial Estate, Chester Le Street, England
I.T. PROFESSIONAL SERVICES LIMITED
IT Professional Services are based on the Drum Industrial Estate and we have a live vacancy for an IT Apprentice. You will study for a Level 3 Microsoft IT Technician qualification and will have a lot of support to help More ❯
