7 of 7 Apprenticeship SLA Jobs in the North of England

any hardware/software requests Carry out daily systems checks Pre-build PC's and maintain the standard build image, suggesting improvement where required Work to Company and departmental SLA’s and KPI’s Monitor system alerts and either resolve, close or escalate Check daily backups across all sites, escalate any issues Training Why choose our Azure Cloud Support Specialist More ❯

communication, timely updates, and an excellent overall user experience. Collaborate with 2nd and 3rd line support teams, as well as third-party vendors, escalating calls where required and monitoring SLA performance. Carry out administration of systems, maintain up-to-date documentation, and ensure the IT asset register is accurate. Install, configure, and maintain hardware including laptops, desktops, VoIP systems, as More ❯

immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies. Support hardware lifecycle management, including imaging, asset tagging. Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary. Assist in the preparation for audits by maintaining accurate and up-to-date documentation. Training The successful candidate may be offered full-time employment. Apprenticeship More ❯

security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and More ❯

Day in the Job: Working on a helpdesk to support clients Logging and resolving tickets through ConnectWise Manage. Tickets include password resets, system upgrades, network and hardware. Work towards SLA logged on Connectwise Answer phone, emails, remote access PCs. Physical and virtual hardware, setting up laptops to send out phones, barcode scanners and servers. Visit customer sites Full training and More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯