3 of 3 Apprenticeship SLA Jobs in the North of England

using our internal ticketing system Take customer calls, raise and update support tickets, and ensure timely resolution Liaise directly with users to understand and explain technical issues clearly Maintain SLA compliance and ensure high levels of customer satisfaction Contribute to documentation and internal knowledge sharing Training Advanced Level Apprenticeship in IT Digital Support Technician consisting of: Level 3 Apprenticeship in More ❯

technical fixing of incidents for customers where appropriate Ticket queue management, ensuring incidents are allocated to the correct resolver group Customer focused approach to troubleshooting A commitment to achieving SLA targets for customers Monitoring of hardware remotely, and technical troubleshooting on-site/in person Ownership of daily system checks and pro-active alerting systems including remediation or escalation Full More ❯

Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯