immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks More ❯
with senior technicians, and be responsible for documenting and escalating issues as required. Provide support via meetings, calls, and emails. Communicate technical solutions to clients and internal teams, ensuring SLA compliance. Diagnose and resolve IT problems using tools such as WireShark, and cable testers. Apply relevant security policies, including password management and group policy settings. Test hardware and software. Training More ❯
endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies Support hardware lifecycle management, including imaging, asset tagging Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary Assist in the preparation for audits by maintaining accurate and up-to-date documentation Training Digital Support Technician Level 3 (A level) Apprenticeship Standard The More ❯
