4 of 4 Apprenticeship SLA Jobs in the North of England

Infrastructure, Applications and Microsoft Office 365. Role Providing IT Support to staff and students, working with the Network Manager and a central team Maintaining SLA’s and meeting KPI’s Fixing hardware and softweare issues Speaking with 3rd parties and suppliers to provide useful IT solutions Training IT Solutions Technician More ❯

and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates Training Information Communications Technician Level 3 Apprenticeship Standard: Your training will be delivered in More ❯

an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the More ❯

This is an additional role to support the team with systems and IT tasks. As an apprentice we will give you the skills and knowledge to commence a career in ICT. Role Working under the direction of the ICT Support More ❯