2 of 2 Apprenticeship Service Delivery Jobs in the North of England

The Service Desk Analyst Apprentice will support the IT team in providing first line IT support and excellent customer service to staff across the organisation. Role This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist … with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests in the … service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and professional support to all users Keep staff informed of the progress of their requests Learn to explain technical issues in simple, clear terms for nontechnical users More ❯

by the business. Hardware Management: Setting up and maintaining computers, printers, and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range More ❯