1 of 1 Apprenticeship Support Analyst Jobs in the North of England

You'll be part of a customer services team working with large blue-chip organisations throughout the UK and US. You will be providing support to the accounts, customer services, and development teams. This is done via telephone and email providing end-user customer support, copies of electronic … software user guides, and product information. Role As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey. There are 3 main … elements to this role: Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products Being part of the primary support More ❯