Apprentice 1st Line Technical Support Consultant
- Hiring Organisation
- REED SPECIALIST RECRUITMENT LIMITED
- Location
- 161 Fleet Rd, Fleet, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
formal training and certification. Tasks With supervision and ongoing coaching, you will: Handle incoming support tickets and learn how to triage common issues (hardware, software, login problems). Assist in basic troubleshooting for Windows 11 and Microsoft 365 applications. Learn how to support Active Directory and Azure AD login … flow, quarantined emails, and learn how to educate users on phishing and email safety. Help create user accounts and mailboxes, and become familiar with software deployment tools. Perform basic network and hardware checks with guidance. Log and update tickets with clear, simple notes, following company processes. Contribute ...