7 of 7 Apprenticeship IT Support Jobs in the South West

Join our Group IT team as a Level 3 IT Support Apprentice, gaining hands-on experience while developing your technical skills and working towards an IT qualification. Role Join our Group IT team as a Level 3 IT Support Apprentice, gaining hands … experience while developing your technical skills and working towards an IT qualification. You will provide first-line support to colleagues, troubleshoot IT issues and gain exposure to Microsoft 365, networking, infrastructure, cyber security and cloud technologies. Provide first-line support for hardware, software and IT ...

seeking an enthusiastic and motivated IT Support Apprentice to join our growing IT & Security function. This is an exciting opportunity for someone looking to start a career in IT, Cyber Security and Cloud Technologies while studying towards the Information Communications Technician Level 3 Apprenticeship. Role … User Support Provide first-line technical support to employees. Diagnose and resolve hardware, software and connectivity issues. Assist users both remotely and in person. Escalate complex issues where required. Device Management Prepare and deploy laptops and other endpoint devices. Assist with Microsoft Intune device management. Support device ...

friendly first stop when someone needs IT help. That might be a laptop that won't connect, a new starter who needs setting up, or a meeting room screen that's offline. You'll train towards a level 3 apprenticeship with Leep Talent at the same time. Role … role You'll be the friendly first stop when someone needs IT help. That might be a laptop that won't connect, a new starter who needs setting up, or a meeting room screen that's offline. You'll train towards a Level 3 apprenticeship with Leep Talent ...

remote help desk or in the field. Role Months 1 to 8: The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer … field defined with you by the Management Team Months 8 to 16: The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base You will report directly to the 1st Line Team Leader who works within the Customer Operations group ...

contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service. Role Acting as first-line support for incoming incidents via phone, email, and ticketing systems Logging, categorising, and prioritising incidents accurately Providing basic technical support for: IT systems … line or third-line teams when required Communicating clearly with customers, keeping them informed of progress Maintaining accurate documentation and ticket notes Supporting general IT and operational tasks as required Training The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual ...

will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … customers where further clarification is needed Investigate and troubleshoot user issues, identifying solutions and escalating where necessary Allocate tickets to the appropriate second-line support team members when required Monitor ticket progress and ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have ...

This is an opportunity for an enthusiastic and motivated individual who wishes to start their career in IT with a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors. As an Apprentice Service Hive Engineer Grade 1, you will … limited to: - To get acquainted with the general structure of the Company and understand the way the business functions. - Provide 1st line "deskside" technical support to customers on a variety of devices, systems and technologies, along with supporting the "Tech Hub" facility. - Manage the incident and request queues ...