2 of 2 Apprenticeship Support Technician Jobs in the South West

will also provide digital application support to customers, investigate and resolve application issues, communicate clearly with users, support go-live activities and contribute to continuous improvement. You will learn to recognise when issues are outside your level of competence or authority and escalate them appropriately. Role Development … Application Support: Design, create and implement new features within the QX system, under appropriate supervision and in line with agreed requirements Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate Monitor and manage error ...

will work within Phoenix Printing Plates Ltd providing first-line ICT support while developing your knowledge, skills and behaviours. You will support users, maintain systems, assist with digital workflows, and gain an understanding of the printing industry as you learn more about the business. Role Key Duties … Responsibilities: Provide first-line support for hardware, software and network-related issues. Assist users with troubleshooting IT and system problems. Support the installation, configuration and maintenance of desktop PCs, laptops and peripheral devices. Maintain user accounts, passwords and access permissions under supervision. Provide support for business software ...