6 of 6 Apprenticeship Customer Service Jobs in Tyne and Wear

Our Customer Support Analyst Apprentice acts as a customer’s 1st point of contact, providing technical support to our clients for our bespoke transport management software, timely customer feedback, and supporting the roll-out of new software solutions across the Mandata Group. Role The ideal candidate will … The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide … timely customer feedback Communicating with customers regularly with regards to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up to date Diagnosing and resolving incidents using remote access tools and verbal More ❯

for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship. Role Provide 1st line support for the Service Desk Work on support tickets and provide project support to senior engineers Assisting the setup of desktops & laptops Dealing with ticket queries including password … new user requests and fault logging Assisting with infrastructure refreshes Telephony rollouts Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLA’s whilst … Positions Available 3 Closing Date Monday, 16th June 2025 Start Date Saturday, 21st June 2025 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Team working Qualifications English GCSE, grade 5 (Essential) Maths GCSE, grade 4 (Essential) About the Employer ASPIRE TECHNOLOGY SOLUTIONS More ❯

greener future, this apprenticeship is the perfect opportunity to kickstart your career! A Typical Day in the Job: This role will involve elements of customer service where the apprentice will need to speak to clients to retrieve information in order to analyse the information Analyse reports from the … to understand different elements of data, calls get tagged which feed into different data reports Provide data to team leaders of the back of customer service queries whether this be on the phone or from live chats Compile and manage data from various internal CRM systems to ensure More ❯

in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems. Baltic Apprenticeships have teamed … Information Communications Technician qualificationdelivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide 1st line support for the Service Desk Work on support tickets and provide project support to senior engineers Assisting the setup of desktops & laptops Dealing with ticket queries including password … new user requests and fault logging Assisting with infrastructure refreshes Telephony rollouts Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal Liaise with internal customers to ensure that services are being delivered Work with SLAs whilst delivering More ❯

Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our … with confidence. Demonstrate and deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think … on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration More ❯

provide users with the least possible access to undertake their roles Working with privileged account management software to improve the usage of privileged and service accounts Standard procedure creation and updates on account creation, updates and removal Identify and enhance processes, working with the Infrastructure and Service Ops … around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing … Closing Date Monday, 30th June 2025 Start Date Monday, 28th July 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Qualifications Maths GCSE or equivalent, grade 9/A* - 4/C (Essential) English GCSE or More ❯