1 of 1 Apprenticeship Break/Fix Jobs in the UK

can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities: Service Desk and Technical Assistance: First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue Use the service desk software to report, log and correspond to … school-based staff to inform them of action and progress of reported problems Assist school-based staff and students with technical issues Provide high levels of customer service Hardware / Software Support and Fault Diagnosis: First line support for workstation and laptop support Assessment and resolution of hardware / software issues First line support for printers Basic assessment … and resolution of hardware issues First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware / software issues First line support for interactive whiteboards and projectors Basic assessment and resolution of hardware issues First line support for wireless access points and hardwired network points Basic assessment and resolution of issues Complete trouble-shooting tasks More ❯