3 of 3 Apprenticeship Help Desk Support Jobs in the UK

Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers … issues with workstations, operating systems and network infrastructures. Helpdesk: Provide accurate and creative solutions to client problems to ensure user productivity. Assist in the resolution of user and support issues of the Company’s. Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s … standards. Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers. Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required. Complete documentation of all systems processes More ❯

Contedia are looking for an enthusiastic and professional, apprentice working in the position of Helpdesk Advisor and Support Engineer with a significant opportunity for personal development and the conversion of a full-time role with the completion of an apprenticeship. Role This is a varied, challenging position, dealing with day-to-day support requests from our … client-base whilst on occasion, simultaneously working/assisting with a regular flow of more sizeable migration projects and new infrastructure installations. Log client support requests with accuracy and detail in our support ticketing system. Supported clients at Contedia can request support via the phone, email or contact form on our website. Manage, investigate … and resolve client support requests remotely (via phone or email). Provide on occasion, on-site assistance to colleagues with installations, upgrades, and fixes to client infrastructures. Manage and work on multiple tickets. Accurately create, update, and manage client knowledgebase articles. Configure and install IT software and hardware. Administer (when on-rota) the IT Departments, IT Procedures mailbox More ❯

A friendly and dynamic technical support team is currently looking for a Technical Support Specialist, to join their growing international team in their London office with an option to work remotely few days a month (work from home). Role This professional and reliable IT solutions company with a personal touch offers services such as network … and server management, disaster recovery, workstation support, IT security and webservices. As a Technical Support Specialist, you will be responsible for providing technical assistance to a range of clients across a range of products and services. You will liaise with clients, maintain relationships as an account manager and evaluate their issues to ensure you are able … exciting opportunity for an outgoing, talented, technically minded person to join an enthusiastic and professional team of experts. Duties and key responsibilities: Providing level 1 and 2 technical support and assistance across a range of products, including hardware and software support. Evaluating and escalating technical or customer related issues when necessary to level 3. Providing technical and support More ❯