25 of 25 Apprenticeship IT Support Jobs in the UK

The IT Support Executive's key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day-to-day monitoring of in-house and client equipment, both physical and cloud-stored. Role Achieve KPI’s given within your role where … project management, web demonstrations and training. Actioning and resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other … knowledge with others. Training Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls. Working full-time on the IT support desk. Apprenticeship Standard Information communications technician (level 3) Training Provider VELOCITY 1st LIMITED Working Week Monday to Friday. Working hours 09:00 - 17:00. Expected Duration More ❯

Do you have a passion for IT and providing support? JBC Skills Training have an exciting new opportunity for an IT apprentice with FreshStance IT, an IT Support and Services company based in Hatfield. Apply now! Role You will be working within a team providing IT support, initially carrying out routine checks … and assisting end users to log support tickets. You will quickly progress to providing IT support by phone and using remote support tools and visiting clients on site, regularly attending meetings in central London and the Hatfield area. You will be supporting traditional Microsoft server-based systems as well as cloud solutions such as Office … which will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails More ❯

This is a fantastic opportunity to join an ambitious, growing business with a fantastic reputation in their field. Providing IT support and telephony to businesses and work with some of Bristol’s most iconic brands. They are looking for an IT Support apprentice to join the team to provide technical support and learn from experts … in their field. Role The IT Support/Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and … computer hardware operating systems/applications remotely and onsite. Troubleshooting system/network issues and diagnosing hardware/software faults. Supporting Client Firewall, Sonicwall knowledge is an advantage. Providing support, including procedural documentation and relevant reports. Supporting the roll-out of new applications and setting up new user accounts/passwords etc. Responding within agreed SLA’s to call More ❯

Trainee IT Support Manchester Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯

Trainee IT Support Manchester Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯

Trainee IT Support London Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯

Trainee IT Support London Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯

Ability IT are looking for someone with a strong passion for IT to join their team as an IT Support Apprentice to provide support to the team and clients. Role Respond to helpdesk queries via phone, email, or ticketing system Diagnose and troubleshoot hardware/software issues Escalate complex issues to higher-level support teams (2nd/3rd line) Assist with setting up and configuring new IT equipment (PCs, printers, routers) Apply software updates and security patches Monitor antivirus and backups Help users understand and use software tools Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365) Training Advanced Level Apprenticeship in IT Digital Support Technician consisting … of: Level 3 Apprenticeship in IT Digital Support Technician Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable) You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT More ❯

To provide IT support to all customers in a full and professional manner. Assist with documentation creation and hardware/software management. Help run the remote support helpdesk and attend customers site if necessary. Role Be a member of our team and share our values - Friendly, Fun and Honest (Don't think of colleagues think of friends … t waste time, always thinking what can I do to help improve things). We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling). Customer service is our number one product (people will forgive us if we do not fix their issue straight … away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly). Resolution of IT issues to service targets (remotely and on-site) Accurately maintain and update the Helpdesk System Work collaboratively within a team environment Build positive relationships with customers Installation and configuration of Client, Server and Mobile software/Apps at More ❯

PETA are proud to be working with Rocket Computer Services Ltd. If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. This role is an excellent opportunity for an aspiring IT Support Engineer to learn … new skills and progress within the IT field. Role This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies. What will my new role involve? Joining the … team as an IT infrastructure apprentice, you will learn: Install and maintain computer hardware, laptops, audio/visual equipment and peripherals Routine administration, including data backups and Active Directory maintenance Software installation, maintenance and upgrading in line with rocket development policy Server Network/Cloud Based Infrastructure support Administration and development of Internet, Intranet, Extranet, and E-mail More ❯

The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day to day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they … project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other … Expected Duration 1 Year 4 Months Positions Available 2 Closing Date Friday, 14th November 2025 Start Date Monday, 24th November 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade A*-C/9-4 (Essential) Maths More ❯

We're offering an exciting opportunity for a motivated and enthusiastic individual to join our IT Department in Chorley as an IT Support Apprentice. As part of our busy IT support function, you will be responding to IT incidents both remotely and in-person, managing hardware updates and running back-ups. Role Roles and … responsibilities but not limited to: IT Support: Logging and processing support calls and tickets Diagnosing and resolving password problems and basic user issues Using ScreenConnect to provide remote assistance to users Talking to staff to determine the nature of problems they encounter Escalating complex issues to senior team members when required Investigating and troubleshooting computer software and … hardware faults IT Environment Management: Supporting Microsoft Intune and Autopilot device management Assisting with Dell laptop configurations and deployments iPhone management and mobile device troubleshooting through MobileIron Managing Single Sign-On (SSO) user access and basic account issues Supporting software licence management IT Equipment & Inventory: Managing stocks of equipment, consumables and other supplies Assisting with cost effective procurement More ❯

You will be part of a busy IT support team which applies IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities: Service Desk and Technical Assistance: First line ‘break-fix’ assistance to school … staff to inform them of action and progress of reported problems Assist school-based staff and students with technical issues Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: First line support for workstation and laptop support Assessment and resolution of hardware/software issues First line support for printers Basic assessment … and resolution of hardware issues First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues First line support for interactive whiteboards and projectors Basic assessment and resolution of hardware issues First line support for wireless access points and hardwired network points Basic assessment and resolution of issues Complete trouble More ❯

The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction. Role Key Responsibilities: Helpdesk Support: Handle incoming tickets via phone and email, providing effective solutions to customer issues. Escalate … unresolved issues to Tier 2 support when necessary. Monitoring & Maintenance: Monitor cloud and onsite backups, ensuring successful completion and resolving errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts. System Administration: Basic troubleshooting of Windows OS and Microsoft 365 products. Assist with Active Directory … tasks such as user account setup and password resets. Customer Interaction: Deliver professional and courteous support at all times. Communicate clearly and effectively, both verbally and in writing. Skills & Qualifications: Proficiency in Windows and Microsoft 365. Knowledge of Microsoft Server and Active Directory. Logical problem-solving approach and ability to work independently or as part of a team. Strong More ❯

Kickstart your tech career at Tupton Hall School! As an IT Support Apprentice, you’ll gain hands-on experience supporting users, maintaining systems, and solving network issues. Join a forward-thinking team within Redhill Academy Trust—earn while you learn and apply today to shape your future! Role Manage own workload through the allocation of calls via the … helpdesk Provide day to day IT Support for the local academy To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy To ensure support calls with external support companies for both hardware and software issues are logged, and resolving … issues with external support engineers To ensure technical assistance is provided at extra-curricular events Manage printing resources across the Academy Maintain user accounts including creation of new user accounts where appropriate. Assign staff and pupil passwords Provide support to the Academy in its use of media, from recording classes and events through the editing process. Maintain inventories More ❯

about innovation, teamwork, and helping our people shine. From smart digital systems to supporting sustainable building solutions, we use technology every day to make a real difference. As an IT Apprentice, you’ll be part of a friendly, supportive team where no two days are the same. Role Print queue administration and user access. New equipment ordering and installation. … Phone System’s administration and support. Management of ICT Storage room and consumables inventory levels. Escalation to 3rd party support and ensuring the request is resolved within agreed service levels. Creation of any documentation required to support the ICT change control process and internal procedures. Ensuring that all areas of the ICT department are presented in a professional … and organised manner. Operate within a safe, healthy and environmentally responsible manner at all times. Training As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support internal or external More ❯

Respond to IT support requests via email, phone, or ticketing system in a timely and professional manner. Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals. Role To support the team in delivering IT services that meet the needs of both internal and external customers, in line with the company’s requirements. To … support the helpdesk service for all users and maintain accurate records of issues and resolutions in the helpdesk system. To work towards diagnosing and solving technical problems with Rykneld Homes hardware and software, as necessary or, if required, refer to external service providers. Assist Rykneld Homes employees with fault-An apprenticeship allows you to earn a wage, gain valuable … work experience and industry-specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group. finding relating to their allocated IT equipment and with their understanding of Company hardware and software. To work collaboratively with team members to test system releases, upgrades, and patches. More ❯

We now have an exciting new position for an IT Support Apprentice to join our growing team. This is an opportunity for someone to embark on a career in technology, working for a successful law firm. The role also offers the opportunity to get involved in project work, application specialism and training, so is a fantastic opportunity. Role … First point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-person Monitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up to date with status updates Maintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolution Setting … issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speech mikes and webcams Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

Working closely with the wider IT team, you will provide technical support, solve basic user problems and answer queries relating to laptops, peripherals, mobile devices, office software, email and IM/voice/video communications etc. Role Assist with laptop and mobile device setup, imaging, and installation as needed Install software applications and apply updates Review, prioritise, and … respond to Service Desk tickets using defined recording practices Assist colleagues with administration, troubleshooting and security functions in all areas of IT Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director Set up and maintain active directory-user accounts and security groups Support with Change Management Help maintain … and adjust as needed KPIs and SLAs both internal and with the business units Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive More ❯

Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers … resolve issues with workstations, operating systems and network infrastructures. Helpdesk: Provide accurate and creative solutions to client problems to ensure user productivity. Assist in the resolution of user and support issues of the Company’s. Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s … standards. Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers. Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required. Complete documentation of all systems processes and related system More ❯

gain hands-on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers. Role Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying and resolving … part in training sessions and use online resources and webinars to build your knowledge Assist with creating and updating help guides and documentation Help colleagues with various administrative and support tasks Commit to learning about school processes, data protection, and education standards Follow company policies, including health & safety and equality practices Training Customer Service Practitioner Level 2. Upon completion … to Friday 08:30 - 16:30 Expected Duration 1 Year Positions Available 1 Closing Date Friday, 14th November 2025 Start Date Monday, 17th November 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Analytical skills Qualifications English GCSE, grade 3/D (Essential) Maths GCSE, grade 3/D (Essential) About the Employer More ❯

Kickstart Your Career as an IT Apprentice with Epwin! Are you curious, motivated, and ready to take your first big step into the world of IT? Join Epwin Group one of the UKs leading names in modern building products and start learning, earning, and growing your skills from day one! At Epwin, were all about innovation, teamwork, and … helping our people shine. From smart digital systems to supporting sustainable building solutions, we use technology every day to make a real difference. As an IT Apprentice, youll be part of a friendly, supportive team where no two days are the same. You will be solving problems, learning from experts, and gaining hands-on experience that sets you up … Print queue administration and user access. New equipment ordering and installation. Phone Systems administration and support. Management of ICT Storage room and consumables inventory levels. Escalation to 3rd party support and ensuring the request is resolved within agreed service levels. Creation of any documentation required to support the ICT change control process and internal procedures. Ensuring that all More ❯

As an IT Helpdesk Engineer, you will play a crucial role in ensuring the smooth operation of our client’s technology infrastructure. You will work closely with other team members, respond to support requests, and contribute to project initiatives from the office and at client sites. Role Responsibilities: Respond promptly to client enquiries via phone, email, or in … software, and network issues Escalate complex problems to senior technicians or relevant teams Maintain accurate records of incidents and resolutions Team Collaboration: Collaborate with the rest of the Technical Support team to resolve technical challenges Participate in team meetings, knowledge sharing sessions, and training Contribute to the development of best practices and standard operating procedures Client Site Project Work … Assist in deploying and configuring hardware and software solutions at client locations Conduct system upgrades, installations, and migrations Provide on-site support during project implementations Ensure client satisfaction by delivering high-quality service Documentation: Create and update technical documentation, including user manuals and troubleshooting guides Maintain an inventory of hardware, software licenses, and peripherals Security and Compliance: Adhere to More ❯

emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership … of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle Carry out initial support and classification of tickets and service requests to determine the correct SLA/urgency Ensure that all telephone, chat and email requests are logged within the ticket management tool Complete investigation and diagnosis via the remote management tools … for tickets, ensuring regular status updates are communicated to the customer Identify and report any potential service breach to the Service Desk Management Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

We are seeking a motivated and detail-oriented apprentice to support our dynamic professional services team. This role offers a unique opportunity to gain hands-on experience in customer engagement, solution design, and proposal development within a fast-paced technology environment. Role As a professional services team apprentice, you will play a key supporting role in helping the team … Assisting with purchasing and payment tasks using business software Document and Report Management: Preparing and formatting documents for internal and external use Supporting the creation of presentations General Business Support: Supporting various departments with ad hoc administrative tasks Assisting with internal award processes or business continuity efforts Learning and Development: Participating in training sessions and shadowing experienced staff Developing … knowledge of business operations and customer service Taking initiative to improve processes and contribute ideas These apprenticeships are designed to build foundational skills in business administration. Duties and Responsibilities: Support the team in gathering customer requirements and documenting solution needs Help maintain pre-sales documentation and CRM records Participate in internal meetings and shadow client calls to learn about More ❯