IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 30 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 105 88 151
Rank change year-on-year -17 +63 +160
Permanent jobs requiring an IT Support 1,589 3,109 2,346
As % of all permanent jobs advertised in the UK 2.87% 3.01% 2.41%
As % of the Job Titles category 3.17% 3.17% 2.64%
Number of salaries quoted 1,225 2,694 1,310
10th Percentile £22,425 £21,250 £23,000
25th Percentile £26,000 £25,000 £26,250
Median annual salary (50th Percentile) £31,500 £29,000 £31,125
Median % change year-on-year +8.62% -6.83% +7.33%
75th Percentile £38,750 £35,000 £37,500
90th Percentile £48,750 £42,500 £46,825
UK excluding London median annual salary £30,000 £28,000 £29,060
% change year-on-year +7.14% -3.65% +5.67%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,066 97,923 88,829
% of permanent jobs with a recognized job title 90.36% 94.81% 91.43%
Number of salaries quoted 26,124 69,761 56,179
10th Percentile £28,750 £28,500 £32,500
25th Percentile £40,750 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £51,000 £50,000 £53,500
% change year-on-year +2.00% -6.54% +6.63%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 30 May 2025.

Salary histogram for IT Support in the UK

IT Support
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -20 1,519 £31,500 +8.62% 504
UK excluding London -15 1,286 £30,000 +7.14% 483
Work from Home +28 403 £32,000 +4.99% 107
Midlands +15 393 £28,500 +5.56% 77
North of England -44 362 £29,500 +5.36% 108
South East -39 278 £30,000 +1.69% 144
London +25 266 £40,000 +14.29% 102
West Midlands +27 241 £30,000 +9.09% 40
Yorkshire +17 217 £29,500 +7.27% 41
East Midlands -9 152 £27,500 +4.76% 34
North West -89 126 £28,500 +1.79% 53
East of England -47 125 £32,500 +18.18% 43
South West -19 94 £32,500 +16.07% 84
Scotland +42 24 £27,000 -1.82% 33
North East -4 19 £32,500 - 20
Northern Ireland +44 7 - - 5
Wales -20 2 £25,853 -5.99% 19
Channel Islands - 1 £34,000 - 2

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 30 May 2025, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 965 (60.73%) Windows
2 807 (50.79%) Microsoft
3 781 (49.15%) Social Skills
4 688 (43.30%) Microsoft 365
5 628 (39.52%) Problem-Solving
6 546 (34.36%) Active Directory
7 390 (24.54%) Azure
8 381 (23.98%) Customer Service
9 259 (16.30%) ITIL
10 242 (15.23%) Microsoft Office
11 236 (14.85%) Windows Server
12 233 (14.66%) Degree
13 227 (14.29%) Windows 10
14 215 (13.53%) Cybersecurity
15 214 (13.47%) Driving Licence
16 213 (13.40%) AWS
17 181 (11.39%) SharePoint
18 177 (11.14%) Mathematics
19 176 (11.08%) Microsoft Exchange
20 172 (10.82%) Microsoft Intune
21 166 (10.45%) Firewall
22 153 (9.63%) ITSM
22 153 (9.63%) DNS
23 150 (9.44%) Entra ID
24 149 (9.38%) LAN
25 145 (9.13%) Enterprise Software
26 143 (9.00%) Presentation Skills
27 142 (8.94%) Line Management
28 141 (8.87%) Law
29 139 (8.75%) WAN

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 181 (11.39%) SharePoint
2 176 (11.08%) Microsoft Exchange
3 49 (3.08%) Confluence
4 20 (1.26%) IIS
5 10 (0.63%) Tomcat
6 9 (0.57%) WordPress
7 7 (0.44%) Apache
8 4 (0.25%) IBM Domino
9 2 (0.13%) SAP Portal
10 1 (0.063%) Alfresco
10 1 (0.063%) Documentum
10 1 (0.063%) Exchange Server 2013
Applications
1 242 (15.23%) Microsoft Office
2 60 (3.78%) Microsoft Excel
3 28 (1.76%) Microsoft PowerPoint
4 8 (0.50%) Chatbot
5 5 (0.31%) MS Visio
6 4 (0.25%) Spreadsheet
7 2 (0.13%) Adobe Creative Suite
Business Applications
1 11 (0.69%) NetSuite
2 9 (0.57%) Dynamics NAV
3 6 (0.38%) Sage 50
3 6 (0.38%) SAP ERP
4 4 (0.25%) Dynamics CRM
4 4 (0.25%) Dynamics GP
5 3 (0.19%) Sage 200
6 2 (0.13%) Carpe Diem
6 2 (0.13%) Sage 1000
7 1 (0.063%) Remedy ITSM
7 1 (0.063%) Temenos T24
Cloud Services
1 688 (43.30%) Microsoft 365
2 390 (24.54%) Azure
3 213 (13.40%) AWS
4 150 (9.44%) Entra ID
5 58 (3.65%) SaaS
6 56 (3.52%) OneDrive
7 32 (2.01%) Power Platform
8 25 (1.57%) Google Workspace
9 24 (1.51%) Cloud Computing
10 22 (1.38%) Power Automate
11 20 (1.26%) Microsoft Copilot
12 19 (1.20%) Mimecast
13 11 (0.69%) PowerApps
14 9 (0.57%) Dynamics 365
15 8 (0.50%) PaaS
16 7 (0.44%) GCP
17 6 (0.38%) Google Docs
17 6 (0.38%) Nutanix
17 6 (0.38%) Slack
18 5 (0.31%) Salesforce Service Cloud
Communications & Networking
1 166 (10.45%) Firewall
2 153 (9.63%) DNS
3 149 (9.38%) LAN
4 139 (8.75%) WAN
5 115 (7.24%) DHCP
6 105 (6.61%) VoIP
7 99 (6.23%) VPN
8 81 (5.10%) TCP/IP
9 71 (4.47%) VLAN
10 59 (3.71%) Wi-Fi
11 56 (3.52%) Internet
12 55 (3.46%) Network Security
13 37 (2.33%) Cisco IOS
14 36 (2.27%) Wireless
15 32 (2.01%) SAN
16 28 (1.76%) WLAN
17 22 (1.38%) ADSL
17 22 (1.38%) NAS
18 19 (1.20%) SSL
19 12 (0.76%) IP Telephony
Database & Business Intelligence
1 79 (4.97%) SQL Server
2 18 (1.13%) Power BI
3 16 (1.01%) Amazon RDS
4 9 (0.57%) PostgreSQL
5 7 (0.44%) MySQL
6 6 (0.38%) SQL Server Integration Services
6 6 (0.38%) SQL Server Reporting Services
7 4 (0.25%) FileMaker
7 4 (0.25%) MS Access
8 2 (0.13%) Tableau
9 1 (0.063%) MariaDB
9 1 (0.063%) Power Query
Development Applications
1 56 (3.52%) JIRA
2 6 (0.38%) Git
3 1 (0.063%) Visual Studio
General
1 781 (49.15%) Social Skills
2 143 (9.00%) Presentation Skills
3 141 (8.87%) Law
4 131 (8.24%) Analytical Skills
5 81 (5.10%) Finance
6 79 (4.97%) Retail
7 78 (4.91%) Telecoms
8 75 (4.72%) Legal
9 74 (4.66%) Organisational Skills
10 55 (3.46%) Manufacturing
11 32 (2.01%) Inclusion and Diversity
12 29 (1.83%) Pharmaceutical
12 29 (1.83%) Public Sector
13 22 (1.38%) Marketing
14 19 (1.20%) Automotive
15 17 (1.07%) Electronics
16 12 (0.76%) Advertising
17 9 (0.57%) Czech Language
17 9 (0.57%) Documentation Skills
18 6 (0.38%) Banking
Libraries, Frameworks & Software Standards
1 14 (0.88%) 802.1X
1 14 (0.88%) CSS
1 14 (0.88%) HTML
2 9 (0.57%) JSON
2 9 (0.57%) REST
2 9 (0.57%) SOAP
2 9 (0.57%) XML
3 7 (0.44%) EDI
3 7 (0.44%) LDAP
4 3 (0.19%) .NET
5 2 (0.13%) ASP.NET
5 2 (0.13%) FIX Protocol
6 1 (0.063%) ModSecurity
6 1 (0.063%) WSH
6 1 (0.063%) X-Windows
Miscellaneous
1 214 (13.47%) Driving Licence
2 145 (9.13%) Enterprise Software
3 78 (4.91%) Self-Motivation
4 54 (3.40%) Onboarding
5 46 (2.89%) CCTV
6 45 (2.83%) EPoS
7 43 (2.71%) Video Conferencing
8 19 (1.20%) Mobile App
9 18 (1.13%) iPhone
10 17 (1.07%) Management Information System
11 15 (0.94%) Client/Server
12 14 (0.88%) FMCG
13 13 (0.82%) Smartphone
14 12 (0.76%) Social Media
15 10 (0.63%) Data Centre
15 10 (0.63%) NHS
16 9 (0.57%) iPad
17 8 (0.50%) Blackberry
18 7 (0.44%) Clustering
19 6 (0.38%) Replication
Operating Systems
1 965 (60.73%) Windows
2 236 (14.85%) Windows Server
3 227 (14.29%) Windows 10
4 122 (7.68%) Linux
5 84 (5.29%) Android
6 71 (4.47%) Mac OS
7 52 (3.27%) Apple iOS
8 32 (2.01%) Windows Server 2016
9 30 (1.89%) Windows Server 2019
10 27 (1.70%) Mac OS X
11 25 (1.57%) Windows 7
12 17 (1.07%) Unix
13 12 (0.76%) Windows Server 2012
14 6 (0.38%) Red Hat Enterprise Linux
15 1 (0.063%) Debian
15 1 (0.063%) Ubuntu
15 1 (0.063%) Windows 8
Processes & Methodologies
1 628 (39.52%) Problem-Solving
2 381 (23.98%) Customer Service
3 259 (16.30%) ITIL
4 215 (13.53%) Cybersecurity
5 177 (11.14%) Mathematics
6 153 (9.63%) ITSM
7 142 (8.94%) Line Management
8 114 (7.17%) Service Delivery
9 107 (6.73%) Mentoring
10 82 (5.16%) Incident Management
11 75 (4.72%) Computer Science
11 75 (4.72%) CRM
12 68 (4.28%) Continuous Improvement
13 65 (4.09%) Mobile Device Management
13 65 (4.09%) Root Cause Analysis
14 62 (3.90%) Asset Management
15 60 (3.78%) Service Management
16 58 (3.65%) Project Management
17 57 (3.59%) Migration
18 53 (3.34%) Agile
Programming Languages
1 130 (8.18%) SQL
2 115 (7.24%) PowerShell
3 24 (1.51%) JavaScript
4 20 (1.26%) Python
5 16 (1.01%) VBA
6 12 (0.76%) PHP
7 10 (0.63%) Java
8 6 (0.38%) C#
8 6 (0.38%) T-SQL
9 3 (0.19%) VB
10 2 (0.13%) VB.NET
11 1 (0.063%) Bash
11 1 (0.063%) C
11 1 (0.063%) C++
11 1 (0.063%) VBScript
Qualifications
1 233 (14.66%) Degree
2 129 (8.12%) Microsoft Certification
3 69 (4.34%) Cisco Certification
4 67 (4.22%) A+ Certification
5 62 (3.90%) CCNA
6 51 (3.21%) MCP
7 45 (2.83%) CCNP
7 45 (2.83%) MCSE
8 42 (2.64%) Computer Science Degree
8 42 (2.64%) DBS Check
8 42 (2.64%) Network+ Certification
9 34 (2.14%) Security Cleared
10 28 (1.76%) LPIC
11 20 (1.26%) MCSA
12 16 (1.01%) CISSP
12 16 (1.01%) MCITP
12 16 (1.01%) SC Cleared
13 15 (0.94%) HND
13 15 (0.94%) PMI Certification
13 15 (0.94%) PMP
Quality Assurance & Compliance
1 102 (6.42%) SLA
2 54 (3.40%) GDPR
3 35 (2.20%) Cyber Essentials
4 24 (1.51%) ISO/IEC 27001
5 20 (1.26%) Cyber Essentials PLUS
6 15 (0.94%) QA
7 8 (0.50%) PCI DSS
8 4 (0.25%) Accessibility
9 3 (0.19%) ISO 9001
10 2 (0.13%) Sarbanes-Oxley
11 1 (0.063%) GxP
System Software
1 546 (34.36%) Active Directory
2 78 (4.91%) VMware Infrastructure
3 51 (3.21%) Hyper-V
4 19 (1.20%) Virtual Desktop
5 11 (0.69%) VMware ESXi
6 8 (0.50%) Virtual Servers
7 7 (0.44%) Firmware
8 5 (0.31%) Microsoft Virtual Server
9 4 (0.25%) vSphere
10 2 (0.13%) Virtual Machines
11 1 (0.063%) Docker
11 1 (0.063%) Xen
11 1 (0.063%) XenApp
Systems Management
1 172 (10.82%) Microsoft Intune
2 34 (2.14%) SCCM
3 19 (1.20%) Jamf Pro
4 16 (1.01%) Single Sign-On
5 9 (0.57%) WSUS
6 7 (0.44%) Ansible
7 6 (0.38%) AirWatch
8 5 (0.31%) Autotask
8 5 (0.31%) SmoothWall
8 5 (0.31%) Terraform
9 4 (0.25%) Dell DRAC
9 4 (0.25%) FortiGate
10 2 (0.13%) Active Directory Federation Services
10 2 (0.13%) Backup Exec
10 2 (0.13%) PaperCut
11 1 (0.063%) Panaseer
11 1 (0.063%) Plesk
11 1 (0.063%) vCenter Server
Vendors
1 807 (50.79%) Microsoft
2 139 (8.75%) Cisco
3 122 (7.68%) VMware
4 55 (3.46%) Apple
5 48 (3.02%) ServiceNow
6 42 (2.64%) Meraki
7 41 (2.58%) Google
8 39 (2.45%) SAP
9 35 (2.20%) Veeam
10 33 (2.08%) Citrix
11 24 (1.51%) Sage
12 20 (1.26%) Sophos
13 19 (1.20%) Fortinet
14 18 (1.13%) Salesforce
14 18 (1.13%) Zoho
15 15 (0.94%) HP
16 14 (0.88%) Aruba
17 13 (0.82%) iManage
17 13 (0.82%) Oracle
18 9 (0.57%) Adobe