IT Support Jobs

IT Support
UK

The median IT Support salary in the UK is £29,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 94 177 323
Rank change year-on-year +83 +146 -54
Permanent jobs requiring an IT Support 2,360 1,664 2,132
As % of all permanent jobs advertised in the UK 2.61% 2.06% 1.22%
As % of the Job Titles category 2.75% 2.25% 1.27%
Number of salaries quoted 1,939 1,247 1,870
10th Percentile £20,000 £23,250 £21,250
25th Percentile £24,375 £26,250 £24,750
Median annual salary (50th Percentile) £29,000 £32,000 £30,000
Median % change year-on-year -9.38% +6.67% +7.14%
75th Percentile £35,000 £37,500 £37,000
90th Percentile £43,750 £45,300 £48,750
UK excluding London median annual salary £28,000 £30,000 £27,500
% change year-on-year -6.67% +9.09% -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 85,709 74,085 167,386
% of permanent jobs with a recognized job title 94.83% 91.81% 95.50%
Number of salaries quoted 58,134 51,472 87,435
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £43,800 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £71,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £52,000
% change year-on-year -5.66% +1.92% +9.47%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 26 July 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +82 2,180 £29,000 -9.38% 341
UK excluding London +79 2,097 £28,000 -6.67% 344
North of England +102 506 £27,500 -4.35% 84
South East +81 489 £29,000 -3.33% 82
Midlands +86 448 £28,500 +3.64% 62
Work from Home +55 395 £31,500 -2.33% 74
South West +29 280 £29,803 -8.30% 59
West Midlands +72 254 £30,000 +9.09% 38
East of England +15 235 £27,500 -4.35% 43
London -93 223 £37,500 +7.14% 25
Yorkshire +95 222 £27,000 -10.00% 37
North West +63 221 £27,500 +5.77% 35
East Midlands +52 187 £26,500 -3.64% 24
Scotland -58 85 £27,750 -7.50% 14
North East +33 63 £27,500 -18.21% 14
Wales +55 47 £27,500 -8.33% 6
Northern Ireland +22 9 £30,000 -7.69% 10

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 July 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,140 (48.31%) Windows
2 1,115 (47.25%) Microsoft
3 1,001 (42.42%) Microsoft 365
4 774 (32.80%) Active Directory
5 686 (29.07%) Social Skills
6 592 (25.08%) Customer Service
7 511 (21.65%) Problem-Solving
8 485 (20.55%) Azure
9 411 (17.42%) Windows Server
10 402 (17.03%) Windows 10
11 392 (16.61%) Microsoft Office
12 365 (15.47%) ITIL
13 300 (12.71%) Firewall
14 299 (12.67%) Microsoft Exchange
15 244 (10.34%) Driving Licence
16 232 (9.83%) VMware
17 228 (9.66%) Degree
18 219 (9.28%) SharePoint
19 210 (8.90%) Microsoft Certification
20 194 (8.22%) Entra ID
21 190 (8.05%) Cisco
22 182 (7.71%) Linux
23 168 (7.12%) DNS
24 167 (7.08%) Microsoft Intune
25 161 (6.82%) Cybersecurity
26 156 (6.61%) Wi-Fi
27 147 (6.23%) Internet
28 146 (6.19%) VMware Infrastructure
29 144 (6.10%) DHCP
30 130 (5.51%) Asset Management

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 299 (12.67%) Microsoft Exchange
2 219 (9.28%) SharePoint
3 21 (0.89%) Skype for Business
4 11 (0.47%) Confluence
5 8 (0.34%) Exchange Server 2013
6 5 (0.21%) IIS
7 4 (0.17%) Exchange Server 2000
7 4 (0.17%) Jupyter
8 3 (0.13%) CMS
8 3 (0.13%) Exchange Server 2007
8 3 (0.13%) Exchange Server 2010
8 3 (0.13%) OpenStack
8 3 (0.13%) WordPress
9 2 (0.085%) Apache
9 2 (0.085%) Blackberry Enterprise Server
9 2 (0.085%) Resin
10 1 (0.042%) SharePoint 2013
10 1 (0.042%) Site Server
10 1 (0.042%) Tomcat
Applications
1 392 (16.61%) Microsoft Office
2 71 (3.01%) Microsoft Excel
3 14 (0.59%) Microsoft PowerPoint
4 4 (0.17%) Microsoft Project
4 4 (0.17%) Spreadsheet
5 3 (0.13%) Final Cut Pro
5 3 (0.13%) Pro Tools
6 2 (0.085%) Adobe Creative Suite
6 2 (0.085%) Photoshop
Business Applications
1 7 (0.30%) Dynamics CRM
2 5 (0.21%) Sage X3
3 3 (0.13%) Carpe Diem
3 3 (0.13%) Dynamics GP
3 3 (0.13%) Dynamics NAV
4 2 (0.085%) Elite 3E
4 2 (0.085%) Oracle Receivables
4 2 (0.085%) Remedy ITSM
4 2 (0.085%) SAP Business One
5 1 (0.042%) Dynamics AX
5 1 (0.042%) Sage 200
5 1 (0.042%) Sage 300 ERP
Cloud Services
1 1,001 (42.42%) Microsoft 365
2 485 (20.55%) Azure
3 194 (8.22%) Entra ID
4 77 (3.26%) OneDrive
5 66 (2.80%) Google Workspace
6 63 (2.67%) AWS
7 23 (0.97%) WhatsApp
8 14 (0.59%) Power Platform
9 13 (0.55%) Mimecast
10 12 (0.51%) Cloud Computing
11 10 (0.42%) Dynamics 365
12 7 (0.30%) SaaS
13 6 (0.25%) Amazon EC2
13 6 (0.25%) iTunes
14 5 (0.21%) ChatGPT
15 4 (0.17%) Asana
16 3 (0.13%) Nutanix
16 3 (0.13%) Slack
17 2 (0.085%) Salesforce Sales Cloud
17 2 (0.085%) Serverless
Communications & Networking
1 300 (12.71%) Firewall
2 168 (7.12%) DNS
3 156 (6.61%) Wi-Fi
4 147 (6.23%) Internet
5 144 (6.10%) DHCP
6 129 (5.47%) LAN
7 124 (5.25%) WAN
8 113 (4.79%) Wireless
9 111 (4.70%) VPN
10 104 (4.41%) Network Security
11 100 (4.24%) TCP/IP
12 82 (3.47%) WLAN
13 79 (3.35%) VoIP
14 60 (2.54%) VLAN
15 40 (1.69%) SAN
16 24 (1.02%) Skype
17 21 (0.89%) Remote Desktop
18 15 (0.64%) Cisco IOS
19 13 (0.55%) Softphone
20 11 (0.47%) Broadband
Database & Business Intelligence
1 99 (4.19%) SQL Server
2 18 (0.76%) MySQL
3 15 (0.64%) Amazon RDS
4 12 (0.51%) SQL Server Reporting Services
5 11 (0.47%) Power BI
6 4 (0.17%) DB2
6 4 (0.17%) Metabase
7 3 (0.13%) MariaDB
7 3 (0.13%) Oracle Database
8 2 (0.085%) Amazon QuickSight
8 2 (0.085%) Crystal Reports
8 2 (0.085%) Oracle Reports
9 1 (0.042%) Azure SQL Database
9 1 (0.042%) Electronic Patient Records
9 1 (0.042%) SQL Server Integration Services
9 1 (0.042%) Tableau
Development Applications
1 26 (1.10%) JIRA
2 4 (0.17%) Visual Studio Code
3 3 (0.13%) Visual Studio
4 1 (0.042%) Hudson
4 1 (0.042%) Jenkins
4 1 (0.042%) MSI
General
1 686 (29.07%) Social Skills
2 125 (5.30%) Finance
3 106 (4.49%) Analytical Skills
4 90 (3.81%) Law
5 87 (3.69%) Manufacturing
6 74 (3.14%) Organisational Skills
7 72 (3.05%) Telecoms
8 63 (2.67%) Legal
9 58 (2.46%) Inclusion and Diversity
10 48 (2.03%) Retail
11 31 (1.31%) Advertising
12 30 (1.27%) Marketing
13 26 (1.10%) Documentation Skills
14 23 (0.97%) Public Sector
15 22 (0.93%) Games
16 17 (0.72%) Automotive
17 15 (0.64%) Banking
18 11 (0.47%) Electronics
18 11 (0.47%) French Language
19 9 (0.38%) Back Office
Libraries, Frameworks & Software Standards
1 15 (0.64%) HTML
2 6 (0.25%) .NET
3 4 (0.17%) CSS
4 3 (0.13%) OLE
4 3 (0.13%) React
5 2 (0.085%) CodeIgniter
5 2 (0.085%) EDI
5 2 (0.085%) Kafka
5 2 (0.085%) Software Packaging
5 2 (0.085%) X-Windows
6 1 (0.042%) 802.1X
6 1 (0.042%) LAMP
6 1 (0.042%) RESTEasy
6 1 (0.042%) RESTful
6 1 (0.042%) SOAP
6 1 (0.042%) Web Services
Miscellaneous
1 244 (10.34%) Driving Licence
2 109 (4.62%) Onboarding
3 102 (4.32%) Self-Motivation
4 67 (2.84%) Management Information System
5 51 (2.16%) Video Conferencing
6 44 (1.86%) Replication
7 36 (1.53%) Data Centre
8 27 (1.14%) Fat Client
8 27 (1.14%) Thin Client
9 25 (1.06%) EPoS
9 25 (1.06%) Smartphone
10 17 (0.72%) Enterprise Storage
10 17 (0.72%) iPhone
11 16 (0.68%) Social Media
12 14 (0.59%) CCTV
13 12 (0.51%) iPad
14 11 (0.47%) Educational Technology
15 10 (0.42%) Client/Server
16 8 (0.34%) Data Protection Act
16 8 (0.34%) NHS
Operating Systems
1 1,140 (48.31%) Windows
2 411 (17.42%) Windows Server
3 402 (17.03%) Windows 10
4 182 (7.71%) Linux
5 114 (4.83%) Apple iOS
6 105 (4.45%) Android
7 90 (3.81%) Windows Server 2019
8 77 (3.26%) Mac OS
9 75 (3.18%) Windows Server 2016
10 49 (2.08%) Windows Server 2012
11 45 (1.91%) Windows 7
12 23 (0.97%) Mac OS X
13 21 (0.89%) Windows Server 2008
14 10 (0.42%) Unix
14 10 (0.42%) Windows 8
15 8 (0.34%) Red Hat Enterprise Linux
16 5 (0.21%) Ubuntu
17 4 (0.17%) CentOS
18 3 (0.13%) Debian
19 2 (0.085%) Windows Mobile
Processes & Methodologies
1 592 (25.08%) Customer Service
2 511 (21.65%) Problem-Solving
3 365 (15.47%) ITIL
4 161 (6.82%) Cybersecurity
5 130 (5.51%) Asset Management
6 122 (5.17%) ITSM
6 122 (5.17%) Service Delivery
7 116 (4.92%) Service Management
8 110 (4.66%) Computer Science
9 101 (4.28%) Mentoring
10 92 (3.90%) Time Management
11 86 (3.64%) Continuous Improvement
12 80 (3.39%) Incident Management
12 80 (3.39%) Network Management
13 73 (3.09%) Change Management
14 71 (3.01%) Project Delivery
15 69 (2.92%) IT Asset Management
16 53 (2.25%) Mathematics
17 51 (2.16%) Infrastructure Engineering
18 50 (2.12%) Agile
Programming Languages
1 127 (5.38%) SQL
2 61 (2.58%) PowerShell
3 14 (0.59%) PHP
4 7 (0.30%) Java
5 5 (0.21%) C#
5 5 (0.21%) Python
5 5 (0.21%) T-SQL
6 4 (0.17%) Bash
7 3 (0.13%) VB
7 3 (0.13%) VBA
8 2 (0.085%) JavaScript
8 2 (0.085%) VBScript
9 1 (0.042%) C
9 1 (0.042%) C++
9 1 (0.042%) COBOL
9 1 (0.042%) Perl
9 1 (0.042%) R
9 1 (0.042%) VB.NET
Qualifications
1 228 (9.66%) Degree
2 210 (8.90%) Microsoft Certification
3 98 (4.15%) MCSE
4 97 (4.11%) CCNA
4 97 (4.11%) Cisco Certification
5 94 (3.98%) MCP
6 86 (3.64%) Computer Science Degree
7 82 (3.47%) DBS Check
8 69 (2.92%) CCNP
9 67 (2.84%) A+ Certification
9 67 (2.84%) LPIC
10 59 (2.50%) Security Cleared
11 45 (1.91%) SC Cleared
12 31 (1.31%) Network+ Certification
13 23 (0.97%) MCSA
14 18 (0.76%) Azure Certification
15 17 (0.72%) ITIL Foundation Certificate
16 15 (0.64%) MCITP
17 12 (0.51%) CompTIA Security+
17 12 (0.51%) ITIL Certification
Quality Assurance & Compliance
1 128 (5.42%) SLA
2 58 (2.46%) GDPR
3 24 (1.02%) Cyber Essentials
4 23 (0.97%) ISO/IEC 27001
5 11 (0.47%) QA
6 10 (0.42%) Sarbanes-Oxley
7 5 (0.21%) Accessibility
7 5 (0.21%) PCI DSS
8 2 (0.085%) ISO 9001
8 2 (0.085%) ISO/IEC 20000
8 2 (0.085%) NIST
8 2 (0.085%) PMO
9 1 (0.042%) Cyber Essentials PLUS
System Software
1 774 (32.80%) Active Directory
2 146 (6.19%) VMware Infrastructure
3 120 (5.08%) Hyper-V
4 32 (1.36%) Virtual Desktop
5 18 (0.76%) VMware ESXi
6 13 (0.55%) vSphere
7 12 (0.51%) Virtual Machines
8 8 (0.34%) Docker
9 5 (0.21%) Virtual Servers
10 4 (0.17%) Terminal Services
11 3 (0.13%) XenApp
12 2 (0.085%) Firmware
12 2 (0.085%) VMware Server
13 1 (0.042%) Microsoft App-V
13 1 (0.042%) Microsoft Virtual Server
13 1 (0.042%) Terminal Server
13 1 (0.042%) Xen
13 1 (0.042%) XenDesktop
Systems Management
1 167 (7.08%) Microsoft Intune
2 96 (4.07%) SCCM
3 17 (0.72%) Jamf Pro
4 11 (0.47%) Autotask
5 7 (0.30%) AirWatch
5 7 (0.30%) PaperCut
5 7 (0.30%) ServiceCenter
6 6 (0.25%) FortiGate
6 6 (0.25%) Kubernetes
7 5 (0.21%) Cisco CUCM
7 5 (0.21%) WSUS
8 4 (0.17%) Backup Exec
9 3 (0.13%) Ansible
9 3 (0.13%) NetBackup
9 3 (0.13%) Systems Management Server (SMS)
10 2 (0.085%) Opsgenie
10 2 (0.085%) vCenter Server
11 1 (0.042%) Failover Clustering
11 1 (0.042%) Single Sign-On
11 1 (0.042%) SmoothWall
Vendors
1 1,115 (47.25%) Microsoft
2 232 (9.83%) VMware
3 190 (8.05%) Cisco
4 95 (4.03%) Citrix
5 86 (3.64%) Google
6 82 (3.47%) Apple
7 69 (2.92%) Veeam
8 32 (1.36%) Sophos
9 31 (1.31%) ServiceNow
10 30 (1.27%) Meraki
11 28 (1.19%) HP
12 21 (0.89%) Sage
13 19 (0.81%) Draytek
14 18 (0.76%) Adobe
14 18 (0.76%) Avaya
15 16 (0.68%) Dell
16 15 (0.64%) Bloomberg
17 14 (0.59%) ESET
17 14 (0.59%) iManage
17 14 (0.59%) WatchGuard