WILFORD IND EST, RUDDINGTON LANE, WILFORD, England
XMA
The main purpose of this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. Role Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level More ❯
in a professional manner, aligned to our SLA Escalate incidents to a suitable technician when required. Work alongside other team members to triage service requests and incidents using an ITIL framework Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution More ❯
Unit 8 and 9 Seaton Business Park, Off of William Prance Road, Plymouth, England
ACRONYMS LTD
different sizes, across different industries Answering phone calls and email tickets to provide technical support Training Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation Based in Plymouth office - PSP, Davy Road, PL6 8BX/Primarily remote training Two days a month for vendor training and half a day monthly portfolio training Functional More ❯
