IT Service Desk Support Apprentice
- Hiring Organisation
- MANAGED ENTERPRISE TECHNOLOGIES LIMITED
- Location
- Birmingham Chamber Of Commerce 75 Harborne Road, Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations. Role Learning many aspects of providing support … monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...