1 of 1 Apprenticeship Service Desk Support Jobs in the UK

Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal, remotely and face-to-face. Role Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal … remotely and face-to-face. ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to telephone calls, emails and Service Now requests for technical support Create, track and monitor problems to ensure timely resolution Escalate issues to the appropriate group when needed Identify, research and resolve problems reported by end-users Support Aptos Retail POS System Write tickets and assign jobs to … order to use them in our knowledge base Own issues until job completion Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification Career progression opportunities Possibility to secure a More ❯