4 of 4 Apprenticeship Ticket Management Jobs in the UK

users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers. Main roles and responsibilities: Ticket Management & Triage: Act as the first point of contact for all IT support tickets Assess, prioritise, and assign tickets appropriately based on impact … Assist with workstation setup including monitors, docking stations, telephony, and other equipment Application Support: Provide first-level support for business applications, including the Warehouse Management System (WMS) Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors) Escalate complex application problems to the relevant application support ...

Workshop Services Learning all aspects of IT Answering inbound calls within an agreed answer time Log all customer issues, queries, and requests into the ticket management system Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix To action … configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become ...

high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks To provide support and ticket management via the IT helpdesk ticketing system The installation and maintenance of a range of software and hardware The identification of requirements … students and other College clients Install and test new software as directed Configure and test application and operating system deployments using the College’s management tools To undertake proactive maintenance and monitoring across the IT estate and networks Proactively identify opportunities and methods to simplify and/or automate ...

Workshop Services Learning all aspects of IT. Answering inbound calls within an agreed answer time Log all customer issues, queries, and requests into the ticket management system Provide server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix To action ...