1 to 25 of 35 Apprenticeship IT Support Jobs in the UK excluding London

through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard. Role To be a member of the IT support team at Lawrence Sheriff School supporting in the delivery of the curriculum and maintenance of health and safety standards working under the guidance of the Director of … IT Services Provide technical support for hardware, software/application, and network issues by diagnosing problems and implementing effective solutions to ensure minimal downtime and optimal performance Help manage the daily operations of the school network, clients, peripherals and software Support the installation and configuration of software and updates Manage efficient and timely responses to requests made … to the IT Helpdesk – providing a basic first line technical support Help monitor and maintain network and server performance Escalate complex issues to senior IT staff Participate in IT projects and training sessions Proactively monitor and maintain the school’s IT resources for safe and effective use by staff and students Support teaching staff More ❯

At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support. Role Logging calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments Training As an IT Support Technician apprentice, you will play … a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver More ❯

Trainee IT Support Birmingham Are you looking to kickstart your career in IT? Join our IT Technician traineeship today. We can offer a home based opportunity that leads to a rewarding job with an annual salary between £18,000-£25,000 per annum. We back our confidence in your job placement with a guaranteed offer for … everyone who completes our IT Traineeship. Trainee IT Support - Requirements No prerequisites are needed; we welcome anyone passionate about beginning a career as an IT Technician. Trainee IT Support - Responsibilities: Troubleshoot hardware and software issues. Install and configure computer systems and applications. Provide technical support to end-users. Maintain and update IT equipment and peripherals. Monitor system performance and security. Implement backup and recovery procedures. Conduct routine maintenance tasks. Assist with network troubleshooting and administration. Document and track support tickets and resolutions. Step 1 Online study with 24/7 support from one of our experienced mentors Step 2 CV workshop followed by job interview with one of our More ❯

As an IT Support Engineer Apprentice at Bubble IT, you’ll be the first point of contact for customers needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Role Providing high-quality customer service and technical support over the … phone and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following … Friday, 9am - 5:30pm. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 12th August 2025 Start Date Tuesday, 19th August 2025 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Qualifications 3 of any subject GCSE, grade 4+ (A* - C) (Essential) Maths & English GCSE, grade 3+ (D or above) (Essential) About the More ❯

This is an opportunity to join a managed services provider as an IT Support Apprentice. Along with other first line engineers, you will be the first port of call for all IT queries, working on potentially tight time scales, so should be able to work under pressure and prioritise tasks effectively Role Duties: Primary responsibilities include: Logging … calls on the helpdesk Answering customer queries and learning customers IT systems Providing first line IT support Triaging calls and escalating where necessary to second line support The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems Conducting training to familiarise yourself with technologies in use within client environments You … with the following technologies: Windows 10/11 Server 2016 and above Hyper V Virtualisation Microsoft 365 Microsoft Azure Cloud services Networking, Storage Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This More ❯

Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team … platforms, and infrastructure run smoothly, securely, and efficiently, playing a key role in maintaining and improving the technology environment that underpins our tech and digital programmes. This role will support staff and learners to stay connected, productive, and protected, and will directly contribute to the organisation’s ability to operate reliably, scale effectively, and deliver digital learning experiences with … by being driven. Gain control by being accountable. Gain impact by being productive. Gain trust by being considerate. Gain growth by being vulnerable. Core responsibilities (right seat): Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License desirable. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be … urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will take More ❯

Thrive Co-Operative Learning Trust are seeking an enthusiastic IT Support Engineer Apprentice to join their dedicated IT team. This role offers hands-on experience across all schools within the Trust, supporting staff and pupils with IT services and equipment. Role Preparing IT areas and performing daily hardware checks Maintaining IT consumables and asset … registers Providing technical support and resolving IT issues Assisting with presentations and equipment setup Managing user accounts and password resets Supporting reprographics and paper stock management Creating ID cards and managing access systems Escalating technical issues to senior engineers Demonstrating commitment to professional development Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure … Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to More ❯

Are you a tech-savvy, enthusiastic individual with a passion for problem-solving and a desire to kickstart your career in the exciting world of IT? Do you love tinkering with computers, helping others understand technology, and keeping up with the latest advancements? If so, then this could be the perfect opportunity for you. At Fox Information Technology, a … leading IT solutions provider based in Liverpool , we're dedicated to providing exceptional IT support and services to businesses across the region. We believe in nurturing talent and providing a supportive environment for our apprentices to learn, grow, and become future IT professionals. A Typical Day in the Job: Provide 1st level IT support … configuring a wide range of hardware and software Use TeamViewer for remote access Communicate with customersthrough Naveris, Teams and face to face Conduct Server & Data backups Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £13,741 per annum Monday - Friday - 9am-5pm 20 days holiday plus bank holidays More ❯

The IT Support Apprentice reports to Squarcle’s IT Manager. Main duties include supporting the IT Manager in configuring, maintaining, securing and supporting the business's internal environments (MS Azure/Office365, networks etc). Additionally, the apprentice will provide hardware support for colleagues’ laptops and peripherals. Role Configuration, maintenance, security and support of … Squarcle’s IT eco-system (hardware, software, networks). Configuration, maintenance, security, and support of Squarcle’s Microsoft Office365 footprint, including Office apps (Word, Excel, PowerPoint) and email (Outlook). Configuration, maintenance, security, and support of Squarcle’s network provision including router configuration, VPN license allocation, physical office, and remote connectivity. Configuration, maintenance, security, and support of Squarcle’s hardware provision including build, support, and fault diagnosis of colleague laptops and other peripherals (e.g., printers, monitors). Providing support, input, and advice for client projects where the proposed solution leverages Azure (or other clouds) infrastructure to ensure technical project deliverables are robust, secure, and fit for purpose. Working with the IT Manager More ❯

As an IT Support Field Engineer Apprentice, you will gain hands-on experience delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not … be limited to]: Travel to schools and business customer sites to provide on-site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops … tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues to senior engineers when needed. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems). Help maintain IT asset inventories and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies More ❯

This hands-on role will offer practical experience across core areas of IT support, including service ticket handling, hardware setup, user support and on-site assistance. You’ll work alongside experienced professionals and receive full training while gaining a recognised qualification. Role Respond to customer support requests in line with SLAs Answer phones using standard procedures … and provide first-line technical support Perform daily backup checks and escalate issues where necessary Configure and install IT hardware (PCs, laptops, printers, routers, etc.) Keep customers informed on progress through the ticketing system Work to resolve tickets promptly or escalate to 2nd line support when required Document installations and support procedures accurately Support internal … hardware logistics (e.g., moving kit to work area) Collaborate with team members across Flex Attend client sites with team members when needed Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new More ❯

As an apprentice, you will gain practical experience in IT support, data handling, and software testing. You’ll assist in configuring smart locker systems, supporting internal users, and helping to ensure our software is reliable and well-documented. You’ll also learn how to work with data using tools like Microsoft SQL Server. Role Assist in setting up … smart locker systems, including PCs, touchscreens, and network devices Help install and configure iLockerz software under supervision Provide basic technical support to internal users and customers Maintain asset records and assist with remote support tasks Learn to carry out manual testing of software and document findings Support the execution of test plans and help identify bugs Assist … in running SQL queries to validate data and support testing Help with regression testing after software updates Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part More ❯

Are you looking to kick-start your career in IT with a supportive employer? If you have a passion for IT, an interest in troubleshooting and great communication skills, this role could be ideal for you. PETA are proud to be working with Carbon60, part of Impellam Group, to support them with the recruitment and training an … IT Support Apprentice. Role Joining the team as an IT Support Apprentice, your day-to-day duties will include: Following all onsite security and health and safety protocols Conduct all onsite and Navy Digital Directorate mandatory training Provision of support to In-Service Capability Management: o Assisting Capability Managers with daily outputs o Collect, compile … o Understand capability management processes as laid down in governing doctrine Understand numerous ISCM Outputs: o Capability Managers o Project Managers o System Managers o Airtime Managers Provision of support for any reasonable ISCM output Provision of support to the drafting of Capability Management Plans Responsible for care, operation and daily checks on company assigned vehicle in accordance More ❯

As IT Support Apprentice you'll provide first-line support, maintain IT systems, assist with hardware and software setups. Using a wide range of technologies, including Microsoft 365, device management, and cybersecurity tools, while developing essential skills and knowledge to build a successful career in IT. Role Respond promptly to incoming support requests and aim … to resolve issues efficiently Carry out daily system checks and report any anomalies to senior staff Prepare and configure IT equipment for new employees or hot desk arrangements Update asset records to reflect movements, disposals, or new acquisitions Maintain a tidy and organised IT workspace, including storage areas and hardware cupboards Provide basic guidance to users on commonly … used IT systems and tools Assist with troubleshooting and maintenance of printers and other peripherals Keep documentation up to date for standard support procedures and user guides Enrol new devices into Intune and ensure they meet compliance requirements Monitor alerts from CrowdStrike and escalate any suspicious activity Review and manage quarantined emails and spam reports in the email More ❯

A fantastic opportunity has become available for an IT support trainee to join the team, reporting to the Head of IT. This new and challenging role will give the opportunity to work with a wide range of enterprise technologies and potential to travel to other sites in the UK. An exciting and varied role. Role Key Duties: The … first point of contact for IT support related queries from the various sites Take ownership of user problems and be pro-active when dealing with issues Troubleshoot and assist users face-to-face, by phone, be email or remote access Maintaining inventories of IT equipment including mobile phones Carry out necessary support and monitoring activities such … as anti-virus scanning and backups to help maintain an efficient and robust infrastructure Person Specification: GCSES maths and English 4/C or above Studied IT previously but not essential Willingness to learn Adaptable UK driving license or lives locally Training Level 3 Information Communication Technician Apprenticeship Remote training delivery Onefile VLE 6 hours of dedicated training time More ❯

Statement Of Purpose: The post holder will work under the direction and instruction of the Director, providing technical and student support within IT. Role Main Duties And Responsibilities Supervision of the classroom: To provide support services to teaching staff in organising requirements for their work and ensuring all equipment, materials and technologies are ready for lessons/project … work. To prepare, design and deliver teaching aids to support IT tutors as required. To assist in the maintenance of safety standards in the Academy, as per the planned maintenance schedule and as directed by the Manager. To support the development and delivery of Computer networks, Cyber security and Software development. To ensure IT equipment is … maintained correctly. To organise equipment for lessons to students undertaking IT qualifications/exams. To undertake such other tasks relevant to the work of the IT or the needs of the Academy as they may arise. To assist the tutor in small groups of students with the completion of IT work. To work in the classroom with More ❯

The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. Role The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing … and maintaining all live, operational technology for the force) The Service Management function within IT & Digital is responsible for the effective operation, support and maintenance of existing, operational technology systems, including but not limited to all Force applications, technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC’s, smartphones, tablets, Airwave terminals). This … function manages, and has responsibility for, the security, capability, availability, and performance of all operational technology in the ‘live’ environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers More ❯

To assist in providing front-end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times. Role To monitor the IT helpdesk on a daily basis, ensuring all tickets raised … in a timely manner. Respond to and resolve first line issues relating to hardware, software and user access. To undertake daily, weekly and monthly maintenance checks on all Group IT equipment including PCs, printers, copiers and desk phones. To be the first response to any Wi-Fi requests. Gain knowledge of in-house applications, providing support and escalating … issues when necessary Assist with the installation, configuration and relocation of computers, monitors and peripherals. Work with third-party IT providers and software vendors to coordinate issue resolution. Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation. To work alongside the Group Technology Manager in the administration of the digital display More ❯

This role is to provide 1st line support for both hardware and software, covering desktop PCs, laptops, tablet/mobile devices, audiovisual & networking equipment, along with identifying & assisting with technical problem resolution. You will learn all aspects of delivering IT support, from end-user devices, servers & networking infrastructure. Role From time to time, you may be required … Friday between 8am-4pm. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 26th August 2025 Start Date Wednesday, 27th August 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications … English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer MEDHURST COMMUNICATIONS LTD Since 1986, we have been making IT work for education and business clients. Our mission is simple – to take away the burden of IT management to enable our clients to focus on their core business. Our primary sector subsidiary, Drift IT More ❯

Calling all aspiring IT Support Technicians! Baltic Apprenticeships are thrilled to be partnering with Atlas Cloud to hire their next IT Apprentice! Atlas Cloud offers reassuringly secure IT solutions to recruitment agencies, law firms/chambers and other security-conscious industries. You will be an essential part of the team, responsible for providing first line support … excellent customer service, working on hardware issues, escalating issues and so much more to enhance your skills to reach your true potential! In this role, youll work towards your IT Level 3 Apprenticeship, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: First point of contact for all customer inbound support calls … Monitoring of hardware remotely, and technical troubleshooting on-site/in person Ownership of daily system checks and pro-active alerting systems including remediation or escalation Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Salary - £23,000 Monday - Friday 8:30 AM - 5 PM Unlimited Annual Leave (at More ❯

accurate records and reports of completed work Supporting senior engineers and learning from their expertise Attending off-the-job training sessions with our apprenticeship training provider Training Level 3 IT Support Technician Apprenticeship Standard You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham You will be supported every … the heartbeat of Zappie. Our team is a mix of industry veterans, tech whizzes, and customer service superstars. Together, we’re building something special. At Zappie, we know that it’s the people who make the difference. It’s about more than just lightning-fast internet or crystal-clear calls. Real people are at the heart of everything More ❯

tier 1 enquiries from our internal branches across Europe. As the first point of contact for the branches and their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. Role Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line … technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to the Development Team as necessary. Maintain accurate and detailed records of support interactions. Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times. … SLA’s and business goals. Identify recurring issues and suggest improvements to the products, processes or documentation. Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery. Help maintain internal knowledge bases, FAQs and support materials used by the support team. Training Why choose our Azure Cloud Support Specialist apprenticeship More ❯

An ICT apprentice is responsible for supporting the ICT technician role. They learn from experience and are educated by supervising roles within the IT estate. Role An ICT apprentice is responsible for supporting the ICT technician role. They learn from experience and are educated by supervising roles within the IT estate. Key responsibilities: To support service users … and IT systems Follow Health, Safety, Environment and Quality Controls and legislation to protect themselves, others and business assets Adhere to IT policies and security framework To promote and follow the business’ core behaviours, vision and mission statement Will comply with any reasonable request made by management to meet the demands of the business Required skills: Able to … visualise, articulate and solve complex problems Conducts the lifecycle management for assets including hardware, software, intellectual property, licences, warranties etc. Passion for technology and computers Basic IT knowledge Needs to be able to work at heights Training You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training More ❯

Are you looking to take the next step in your IT Career? If you have a year’s experience in an IT Role or have completed a level 2 qualification at college or as an apprentice this role offers an opportunity to work within the NHS as part of a huge ICT service. Opportunities like this do not … come around often! Role The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you will support the team in answering any calls and ensuring that they are logged and escalated on the service … processing and access controls of the systems and ensuring that only appropriate staff are given access to the systems as per their managers request. You will be expected to support the administration and issuing of smart cards which allow staff access to ESR and clinical systems. You will be dealing with a high volume of calls which will require More ❯