7 of 7 Apprenticeship SLA Jobs in the UK excluding London

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

with ‘best practice’ ensuring compliance to relevant policies. To maintain confidentiality and discretion. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Ensure the customer is satisfied with the final resolution ...

hardware/software Installation of equipment at customer site and providing training for use. Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management Training An apprenticeship includes regular training with a college or other training organisation At least ...

Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...

Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding – configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive … Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services ...