4 of 4 Apprenticeship SLA Jobs in the UK excluding London

hosting call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

standard items Ability to work well with Technical Resource Engineers, whilst still leading and owning support tickets Managing ticket resolution within the stated SLA period Training We are happy to offer: Level 6 - BSc (Hons) Digital & Technology Solutions Delivery method is virtual with one week per year in person https ...

support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure ...