3 of 3 Apprenticeship Service Delivery Jobs in the UK excluding London

This role is designed for a motivated individual who wants to launch a career in Service Management. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities. Role Support the Service Manager in coordinating daily service activities and ensuring services are delivered safely, efficiently, and to the required standard. Assist with allocating work, monitoring workloads, and following up on service requests or operational issues. Help maintain accurate service records, schedules, reports, and documentation. Identify routine issues affecting service delivery and escalate ...

resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond to live chat enquiries in a professional … timely manner Create and maintain clear Knowledge Base articles and user guidance documentation Work with the Customer Relationship Team to improve customer experience and service delivery Learn how cloud-based software platforms operate and how technology supports business performance Develop technical support, troubleshooting and customer service skills ...

DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations. ...