8 of 8 Apprenticeship Service Delivery Jobs in the UK excluding London

apprentice will support the IT Service Delivery team in providing friendly, professional, & timely technical support to staff across the business. This apprenticeship will develop IT support skills, with a strong emphasis on customer service, first-line troubleshooting, device setup, helping users get the best from company systems. … Role Key Responsibilities: IT Support and Customer Service • Act as a welcoming first point of contact for employees seeking IT support, both in person and through the service desk. • Provide face-to-face support to users at desks, meeting rooms, production areas, and shared workspaces where appropriate. ...

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide first … customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device support, and platform ...

scanning, video conferencing, and AV technology Assist with resolving user access issues, incidents, and technical queries Contribute to knowledge management and documentation to improve service delivery Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams Help ensure issues are resolved efficiently ...

tools Explore practical applications of generative AI and AI assistants across the business Develop AI-powered workflows to support administrative, operational, sales and customer service activities Test, monitor and improve automated processes to ensure they deliver the expected results Maintain documentation for automation workflows and AI solutions Data & Business … automation solutions Customer & Operational Support: Explore opportunities to automate customer communications, enquiries, follow-ups and reporting Investigate how AI could support BMT's customer service and technical support operations Look at ways to streamline processes around projects, installations, maintenance and support Explore how information from customer and project data ...

activities, helping resolve technical issues, support customer requirements, and ensure a positive user experience Driving process improvements to streamline business processes, contribute to improved service delivery, and identify opportunities for operational improvement Gaining hands-on experience with enterprise & manufacturing systems supporting real-time business and manufacturing operations while ...

applicable. Role overview The Helpdesk Engineer Apprentice will provide first-line IT support to our client base while developing practical technical, customer service and professional skills through their apprenticeship. The role includes responding to support requests, troubleshooting issues, maintaining clear communication and working with experienced colleagues to deliver … customers and representing Workplace Connect professionally. Key responsibilities · Provide a friendly and professional first point of contact for clients by telephone, email and the service desk. · Log, manage and progress support requests, keeping clients informed throughout. · Use a logical approach to investigate and resolve a broad range ...

apprentice will assist the ICT Shared Service to provide a customer focused ICT Support service to stakeholders throughout Bedfordshire and Cambridgeshire Fire and Rescue Services. Role Act as initial point of contact within ICT for all incidents and requests from users within the Services and always provide … extremely customer focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ...

programme, where you will also complete a Level 3 Business Administrator qualification. Role Main Duties: To provide data input and administrative support in planning service processes, including building control, development management, planning policy and land charges, to ensure that statutory and departmental service plan targets are met. Assist … development, support and maintenance of the division’s electronic, monitoring and administrative systems to ensure effective service delivery. Assist in the processing of correspondence, reports and other documents. Maintenance of databases, providing information to the Service, involving inputting details, generating documents and standard reports and spatial data capture. ...