IT Service Desk Analyst Apprentice
- Hiring Organisation
- BODYCOTE PLC
- Location
- SPRINGWOOD COURT, SPRINGWOOD CLOSE, TYTHERINGTON BUSINESS PARK, MACCLESFIELD, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first‐line IT support. Role Service desk support: Act as a first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise … update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner Learning & apprenticeship commitment: Participate fully ...