2 of 2 Apprenticeship Service Desk Analyst Jobs in the UK excluding London

As an IT Service Desk Analyst Apprentice, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools. Role Act as the first point of contact … for all incoming IT support requests via phone and email Log, track, and manage tickets using our service management platform Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Monitor business-critical systems and automated processes, taking proactive action when needed Set up, image, and support laptops, desktops, mobile devices … Directory Liaise with third-party suppliers to escalate and monitor support calls Collaborate with IT Projects, Development, and Business Change teams Deliver first-time fixes for common incidents and service requests Process hardware/software orders and raise Purchase Orders Attend weekly online seminars, working towards a Level 3 ICT Apprenticeship Training Information Communications Technician Level 3. Attend weekly More ❯

We are recruiting an accounts apprentice to join our busy team. Role In this role: You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs Collaborating More ❯