2 of 2 Apprenticeship Customer Service Jobs in Wales

apprentice Help Desk agent, you will gain hands-on experience supporting clients and helping to resolve technical IT issues whilst working towards your L3 customer service qualification. Role Duties will include, but will not be limited to: Providing front-line support via the phone, email and remote tools … maintain technical documents and asset inventories Upholding IT security practices and supporting compliance Training The Apprentice will work towards their Apprenticeship Standard in L3 Customer Service The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course This ...

main purpose of the apprentice role is to support the running of the office, deliver excellent customer service to clients and produce client reports within appropriate timescales. You will be supporting a full-time administrator who will be your mentor for the apprenticeship. Role Duties to include: Completing …/e-mailing reports to respective clients Scheduling and arranging appointments by liaising with clients Being the first point of contact for customer enquiries; aiming to deliver excellent customer service while resolving queries in a timely manner Scheduling works for Water Hygiene Technicians and Surveyors to complete ...