IT Service Desk Customer Service Apprentice
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £22,037 a year
broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. Participating in ITIL-based Incident and Problem Management in line with documented processes. Updating the IT Services Status Page and social media in response to service outages. Occasionally ...