2 of 2 Apprenticeship Service Delivery Jobs in the West Midlands

use of information and digital technology. Role The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force) Service Management (responsible for managing and maintaining all live, operational technology for the force) The Service … also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support KEY RESPONSIBILITIES Responsible for investigating and resolving incidents/problems remotely and on … required. Ensure that incidents and requests are handled according to agreed procedures, making judgments on the best approach to handle an issue in the most expedient way so that service delivery meets agreed service levels and customers are operational as quickly as possible. Monitor the progress of Incidents and Requests that have been escalated to the external More ❯

information that will add value to analytical products Present analytical findings in verbal, written and visual formats to both internal and external audiences Build and maintain relationships with internal service areas and external agencies to facilitate the exchange of information Maintain an awareness of developments within business intelligence and apply that learning to enhance analytical products Proactively identify the … range of existing interventions and circumstances affecting the lives of individual families Support the on-going development and maintenance of relevant core information systems Represent the Business Intelligence Service in meetings Deputise for Business Intelligence colleagues when necessary Ensure integrity, fairness and a consideration of the needs of others is incorporated into daily duties and relationships with colleagues Work … closely with colleagues in the Business Intelligence Service and other relevant business areas Work collaboratively with colleagues across Enabling Services and the wider organisation in your role ensuring the council effectively uses robust evidence as the basis for its decision making Contribute positively to the development of a customer-focused culture, and promote the Council's vision, outcomes, and More ❯