Apprentice CSOT Support Analyst
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £21,733 a year
requests. Taking phone calls from users, helping them in-person, using online live chat and our web-based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately … documented knowledge to provide solutions to users for the majority of reported issues. · Accurately triage more complex or time-consuming issues to other CSOT support teams, by building a thorough understanding of our services and support teams. · Developing a broad understanding of the University’s organisational structure, business ...