2 of 2 Remote/Hybrid Apprenticeship Customer Service Jobs

training and the opportunity to practice new skills in a real work environment. Role This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies. Work with Grey Matter sales teams to provide expert support … high-pressure environment to meet deadlines and prioritising workflow, be capable of managing own workload. Training Training to be provided: Level 3 Customer Service Specialist Apprenticeship Standard. Apprentices without Level 2 English and maths (A*-C or 9-4 GCSE or equivalent) will need to achieve this level ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem … solving and service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and co-ordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well ...