2 of 2 Remote/Hybrid Apprenticeship Customer Service Jobs

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

senior engineers Strong communication skills, both verbal (phone and in person) and written Good problem-solving abilities and attention to detail Confident, professional, and customer-focused attitude Ability to work as part of a team in a hybrid environment Desirable Skills (Not Essential) Basic understanding of computer hardware … operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full apprenticeship training and support Hands-on experience with real-world IT systems across multiple ...