2 of 2 Remote/Hybrid Apprenticeship Service Delivery Jobs

apprentice will assist the ICT Shared Service to provide a customer focused ICT Support service to stakeholders throughout Bedfordshire and Cambridgeshire Fire and Rescue Services. Role Act as initial point of contact within ICT for all incidents and requests from users within the Services and always provide … extremely customer focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ...

programme, where you will also complete a Level 3 Business Administrator qualification. Role Main Duties: To provide data input and administrative support in planning service processes, including building control, development management, planning policy and land charges, to ensure that statutory and departmental service plan targets are met. Assist … development, support and maintenance of the division’s electronic, monitoring and administrative systems to ensure effective service delivery. Assist in the processing of correspondence, reports and other documents. Maintenance of databases, providing information to the Service, involving inputting details, generating documents and standard reports and spatial data capture. ...