1 of 1 Remote Apprenticeship IT Support Engineer Jobs

with clients to clearly deliver technical information in easy-to-understand, plain English. Become an SME in the Microsoft 365 and Office Suite Provide first-line analysis of all IT issues and ensure that SLAs are met Answering the telephone, responding to emails and updating requests Keep customers informed of the status and progress of tasks and update tickets … customer is satisfied with the resolution by placing a confirmation call Assisting with Windows and MAC hardware installations and configurations Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution Performing administrative tasks such as user account creation Attend team and customer incident meetings and conference calls Complete … and on time Aid the service by creating and maintaining documentation, such as technical fixes and quick reference guides Training This is a Level 3 Information Communication Technician Apprenticeship (Support Technician Pathway) Classroom sessions are bi-monthly An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence Potential for full-time employment on More ❯