2 of 2 Apprenticeship ITIL Jobs

Duties will include liaising with customers via phone, Skype or email to assist with 1st line IT issues, working in accordance with SLA's, Bates IT quality standards and ITIL best practices. Role Resolve 1st line issues and requests such as systems access, password resets & unlocks Troubleshooting hardware issues Maintain a customer-focused approach, delivering superb value to the customer More ❯

The role involves troubleshooting IT issues, assisting end-users, and escalating more complex problems when required. A strong emphasis is placed on delivering outstanding customer service and adhering to ITIL best practices. Role Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail More ❯