3 of 3 Apprenticeship Service Management Jobs

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

This role will incorporate a range of support services which includes activities such as Service Desk duties, telephone and email support, recording faults, supporting the set-up of new systems and upgrading existing systems, trouble shooting and escalating IT faults. Role The IT Support Apprentice Technician will work … excellent communication skills. Key Responsibilities: Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within ...

Infrastructure Team and reporting to the Network & Infrastructure Manager, the role of the Network Engineer Apprentice will be to perform the following: Use network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required. Carry out routine configuration/… decommission instructions and tools, following agreed standards. Report details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Using standard procedures and tools, carry out defined tasks associated with the planning, installation, upgrade, operation, control and maintenance ...