Junior IT Support Engineer Apprentice
- Hiring Organisation
- Cape.io
- Location
- 29 Bloomsbury Way, London, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
Launch your IT career as a Junior IT Support Engineer, working with an experienced team supporting global infrastructure. Gain hands-on experience with Windows and Mac systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. … Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring ...