1 of 1 Service Catalogue Jobs in Andover

functional design and the technical underpinnings — with leadership of the support model. The Support Lead is the escalation owner for ERP incidents and service requests, works closely with the functional solutions lead and business analysts on root-cause and permanent fixes, and partners with the CTO organisation … Work with the CTO organisation on infrastructure, integration, environments, and release management, ensuring support and change are coordinated. Manage the support service catalogue, knowledge base, and runbooks, driving self-service and commodity support where possible. Lead, develop, and coordinate the global support team and partner ...