9 of 9 ITIL Jobs in Avon

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft ...

Strong customer service and communication skills. Desirable: SQL knowledge with the ability to write or amend queries. Experience working within local government. Knowledge of ITIL principles and service management. Experience supporting business-critical enterprise applications. How to Apply Quote the Job Title and Reference Number in your application. Submit your ...

technical audiences Qualifications Desirable: Bachelor's degree in Computer Science, Engineering, or equivalent professional experience Preferred certifications: VMware VCP/VCAP, Cisco CCNP, ITIL v4 Working Schedule This role is based in Bristol head office. This role is permanent, full time, 37.5 hours per week, Monday to Friday. Hybrid working ...

language the customer and the business can act on. Escalation and incident process. A clear, disciplined route from problem to resolution grounded in ITIL principles with the right people informed at the right time. Operating cadence. The daily service review, capacity and utilisation reviews, and quarterly engineer development cycles that ...

Professional or equivalent certification Proficiency in Terraform, AWS CDK, or CloudFormation Experience with Ansible for configuration management Strong scripting skills (e.g., Python, PowerShell, Bash) ITIL Foundation Certification or experience with ITIL-based environments Interview Requirements: This role will involve a two-stage interview process: First stage: face to face video ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services … services within an IT Service Provider or Consultancy environment. Strong customer relationship management experience. Experience managing service performance against SLAs and KPIs. Knowledge of ITIL service management principles. Experience producing service reports and leading customer service review meetings. Strong organisational, planning and stakeholder management skills. Commercial awareness, including renewals, forecasting ...

high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate … Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership ...

recruit and lead a new IT Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when … tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber Essentials Plus and similar frameworks Strong vendor ...

MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery Manager or similar role Experience managing, building or developing IT teams Strong understanding of ITIL-aligned service delivery processes ITIL Foundation qualification Strong stakeholder management across business, technical and security teams Experience with incident, request, change, escalation and service transition … subject to required skills, your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Delivery Manager, Service Delivery Manager, ITIL, Incident Management, Change Management, Problem Management, Service Transition, Vendor Management, Stakeholder Management, Secure Operations, Defence, Security Clearance ...