1 to 25 of 94 ITIL Jobs in the South West

Manage escalated tickets through to resolution, keeping stakeholders informed. Deploy approved hardware and software securely and consistently. Support and maintain key applications; assist in incident/problem resolution per ITIL® processes. Share technical knowledge, maintain documentation and create Knowledge Articles for the Service Desk. Liaise with third parties and internal teams to achieve timely issue resolution. Maintain accurate asset and More ❯

2nd line support analyst – Windows, Office, networking, ITIL, G Suite, Linux – Wiltshire, hybrid JOB SUMMARY & SCOPE Responsible for providing technical support and assistance to end-users within our organization. You will respond to enquiries, diagnose, and troubleshoot technical issues, and provide timely solutions to ensure the smooth operation of our systems and technology infrastructure. KEY ACCOUNTABILITIES • Respond to incoming support More ❯

Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation and CompTIA A+ certification (or equivalent). Excellent communication skills and a proactive, customer-focused approach. What you'll get in return You'll be joining a business More ❯

configuring and troubleshooting large scale hybrid environment * Experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V * Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change * Excellent communication, writing, meeting facilitation skills * Familiarity of PowerShell to accomplish tasks and provide reporting Desirable * Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere More ❯

with infrastructure improvements Ensure cybersecurity and safeguarding standards are maintained Key Skills & Experience: Strong experience in Office 365, Windows Server, Azure, and core infrastructure (AD, DHCP, DNS) Knowledge of ITIL-based service management processes Experience with device management (JAMF, MDM, Intune) and Apple technologies Excellent problem-solving, organisational, and communication skills Ability to work independently and collaboratively within a team More ❯

and system issues across desktop, network, and cloud platforms Manage escalations, ensuring timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure More ❯

and knowledge transfer materials. Define SLAs and KPIs. Essential Skills & Experience Minimum 5 years' experience in Service Architecture, Service Management, or requirements development. Strong analytical and critical thinking skills. ITIL v4 Foundation certification. Proven ability to manage multiple workstreams. Excellent verbal and written communication skills. Proficiency in MS Office Suite and MS Project. Experience delivering ICS solutions. Deep understanding of More ❯

attention to detail. Team-focused, self-motivated, and enthusiastic with a desire to learn. Customer-focused with strong communication skills at all levels. Desirable Qualifications/Training: SCCM training ITIL Foundation Azure Fundamentals Windows Server Intune Endpoint Administration Working Arrangements & Conditions Flexible shift patterns between 8:00am – 7:00pm (pre-planned rota). Liaise with users at all levels in More ❯

Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other mandated government IT legislation. Certified More ❯

network solutions, Scripting eg Powershell and backups eg Arcserve/Veeam. It will be desirable for experience with AWS Cloud Services, Cisco AnyConnect, Autopilot, an understanding of Devops and ITIL foundation certification. In addition, we are looking for candidates that can demonstrate the following: Inquisitorial and problem-solving focus to provide exceptional service delivery to all end users. Ability to More ❯

customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯

and enforce operational standards, policies, and procedures Support compliance initiatives and internal process improvements Essential Skills & Experience Strong background in Windows Server Administration (2016/2019) Experience working to ITIL best practices Excellent organisational and time management skills Analytical mindset with a proactive approach to identifying risks and improvements Strong communication and collaboration skills, with a willingness to share and More ❯

and enforce operational standards, policies, and procedures Support compliance initiatives and internal process improvements Essential Skills & Experience Strong background in Windows Server Administration (2016/2019) Experience working to ITIL best practices Excellent organisational and time management skills Analytical mindset with a proactive approach to identifying risks and improvements Strong communication and collaboration skills, with a willingness to share and More ❯

Environments or research data services Knowledge of national NHS data platforms, data governance strategies, and common data models. Evidence of post qualifying and continuing professional development. Achievement of PRINCE2, ITIL or Agile certification. Understanding of academic research governance processes. Familiarity with cohort discovery or CRM tools. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders More ❯

Workflows and Assets (Insights) Proven experience of Jira Query Language (JQL) Proven experience of Atlassian Access and/or Crowd Proven API experience Proven experience of Confluence Experience with ITIL 4, Agile, or DevOps frameworks. Good knowledge of Scripting or automation tools (PowerShell, Python, or REST APIs). Candidates must be SC Cleared Hybrid - Wiltshire - inside IR35 Jira SME/ More ❯

Workflows and Assets (Insights) Proven experience of Jira Query Language (JQL) Proven experience of Atlassian Access and/or Crowd Proven API experience Proven experience of Confluence Experience with ITIL 4, Agile, or DevOps frameworks. Good knowledge of Scripting or automation tools (PowerShell, Python, or REST APIs). If you are interested, please forward a copy of your C.V in More ❯

of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable) Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable) Can you please apply or email (url removed) for any questions More ❯

users, roles, and permissions. Knowledge of webhooks and API-based integrations. Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata. Desired Competencies Atlassian certification Experience with ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). More ❯

users, roles, and permissions. Knowledge of webhooks and API-based integrations. Experience managing a Confluence Knowledge Base, including page structure, templates, and metadata. Desired Competencies Atlassian certification Experience with ITIL 4, Agile, or DevOps frameworks. Familiarity with scripting or automation tools (e.g., PowerShell, Python, or REST APIs). More ❯

Access, Intune Endpoint Manager, and PowerShell scripting. Successful track record delivering large-scale migration projects, with Tier-3 support experience. Strong analytical, problem-solving, and stakeholder engagement skills. Desirable: ITIL or similar frameworks, regulated/global environment experience, Zero Trust/Copilot, Defender, and Purview exposure. Ready to join an international banking group where you'll be challenged, supported, and More ❯

administration and full Office Suite 3 Years + experience with Microsoft Active Directory, Intune and Azure Experience in troubleshooting software and hardware faults Proven knowledge and understanding of ITIL principles Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure Confidence in communicating with people and understanding their IT concerns Ability to form More ❯

administration and full Office Suite 3 Years + experience with Microsoft Active Directory, Intune and Azure Experience in troubleshooting software and hardware faults Proven knowledge and understanding of ITIL principles Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure Confidence in communicating with people and understanding their IT concerns Ability to form More ❯

face; good organisation skills, problem solving skills and attention to detail. If you have any of the following it would be desirable but not essential; Microsoft Certified (Desktop Support) ITIL Foundation Certificate What do we offer in return? Annual salary reviews, company paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning — fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯