1 to 25 of 100 ITIL Jobs in the South West

risk assessment, prioritisation and communication skills. Experience guiding colleagues, maintaining technical documentation and working with suppliers. Desirable: Intune, Landscape, JumpCloud, Atlassian or similar tools; ITIL Foundation; Infrastructure as Code; AWS or Azure; ISO 27001; Cyber Essentials Plus; UK public-sector experience; and involvement in agile delivery or developing IT policies ...

Management (CIM) framework and ensuring timely Post-Incident Reviews (PIRs) and Root Cause Analysis (RCA). - Lead the development, review, and assurance of all ITIL processes (Incident, Problem, Request, and Access Management) to maintain a robust and compliant service management framework. - Accountable for infrastructure-level technical assurance and ensuring rigorous ...

qualification (e.g., NVQ Level 3) or equivalent practical experience. Proven experience in customer service and technical support in a busy service environment. Familiarity with ITIL-aligned service processes and a solid understanding of Halo ITSM. Proficient in Windows devices, Microsoft 365, SCCM, Azure, Intune, Active Directory, and Microsoft Entra ID. ...

qualification (e.g., NVQ Level 3) or equivalent practical experience. Proven experience in customer service and technical support in a busy service environment. Familiarity with ITIL-aligned service processes and a solid understanding of Halo ITSM. Proficient in Windows devices, Microsoft 365, SCCM, Azure, Intune, Active Directory, and Microsoft Entra ID. ...

incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept currentEnsure service processes for change, configuration ...

Automate (Flow) Proven technical experience in a large-scale Office 365 environment Proven experience of working with Service Level Agreements Experience working in an ITIL environment Evidence of communicating technical issues to non-technical service users Creation of documentation processes and User guides creation Experience of supporting and mentoring staff ...

Microsoft Azure architecture and operating models. Knowledge of Government Digital Service standards, the Technology Code of Practice and NCSC cloud security principles. Understanding of ITIL 4, SIAM principles, ISO/IEC 27001, ISO/IEC 20000-1 and OWASP practices. Strong stakeholder management and communication skills, with the ability ...

Microsoft 365, particularly Excel, Word, Outlook, and Teams. Experience maintaining project documentation and producing reports. Strong attention to detail and problem-solving ability. Desirable ITIL, Azure, VMWare and Agile certifications Key Competencies Project Delivery and Execution Technical Understanding Stakeholder and Relationship Management Planning and Resource Coordination Communication and Reporting Accountability ...

theyve committed to Working with third parties on scoping, quotes and delivery Tracking project costs and reporting progress to the IT Director Working within ITIL change processes Handing projects over to support with full documentation and training What youll need: 3rd line level experience across Microsoft 365 and Azure ...

Azure, on-premises and hybrid environments. The Senior Cloud Infrastructure Engineer will diagnose complex incidents, identify root causes and drive sustainable resolutions within an ITIL-aligned framework. Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical ...

Azure, on-premises and hybrid environments. The Senior Cloud Infrastructure Engineer will diagnose complex incidents, identify root causes and drive sustainable resolutions within an ITIL-aligned framework. Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical ...

committed to Working with third parties on scoping, quotes and delivery Tracking project costs and reporting progress to the IT Director Working within ITIL change processes Handing projects over to support with full documentation and training What you’ll need: 3rd line level experience across Microsoft 365 and Azure ...

hands-on ServiceNow Developer experience Proven track record of improving processes and effectiveness through automation. Strong understanding of IT service management and the ITIL framework. Strong interpersonal skills for coordinating with team members and stakeholders. Ability to work independently and manage multiple task assignments. At least 2 of the following ...

sector organisation. Knowledge of Azure services and cloud security best practices. Experience supporting MFA, Conditional Access, and Single Sign-On (SSO). Familiarity with ITIL-based service management environments. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. ...

also play a key role in maintaining the high standards our customers expect by: Managing incidents, problems, and change activities in line with ITIL principles Producing high-quality technical documentation and knowledge assets Supporting governance, compliance, and operational best practice Sharing knowledge and mentoring colleagues across the wider Oracle team ...

working with colleagues, customers and suppliers. - Clear communication, a customer-first mindset and a proactive approach to ownership and improvement. Relevant Microsoft, networking or ITIL certifications are desirable. Why join us? This is an opportunity to make a meaningful impact, working across a varied technology environment and helping shape ...

based architectures. Knowledge of MySQL, MongoDB or similar database technologies. Experience delivering large-scale data integration or data management solutions. Understanding of Agile, DevOps, ITIL or SAFe environments. Experience governing software architectures or detailed designs throughout the engineering lifecycle. Additional InformationWhy join us? We foster a community of dually talented ...

working with colleagues, customers and suppliers. - Clear communication, a customer-first mindset and a proactive approach to ownership and improvement. Relevant Microsoft, networking or ITIL certifications are desirable. Why join us? This is an opportunity to make a meaningful impact, working across a varied technology environment and helping shape ...

proactive attitude to improving processes Passion for IT and problem solving DESIRABLE Previous experience working within a managed service provider environment Microsoft 365 Fundamentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training BENEFITS Opportunities for advancement and training plans Professional development and exposure to Microsoft technologies ...

with SQL Server, SharePoint Server and VMware Horizon View. Experience with PKI certificates and secure IT environments. Knowledge of NATO IT security policies and ITIL service management. Contract Details Location: Yeovilton, UK - fully on-site Project: NATO Contract end date: 31 December 2026 (Initially) Total scope: 320 hours Working hours ...

with SQL Server, SharePoint Server and VMware Horizon View. Experience with PKI certificates and secure IT environments. Knowledge of NATO IT security policies and ITIL service management. Contract Details Location: Yeovilton, UK - fully on-site Project: NATO Contract end date: 31 December 2026 (Initially) Total scope: 320 hours Working hours ...

technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including Active Directory, DFS, Internet Protocol, and software deployment via Group Policy Some understanding ...

. Strong knowledge of SQL/Oracle and data analysis. Experience working with senior stakeholders, technical teams, suppliers and service providers. Strong understanding of ITIL, Incident, Problem, Change, Risk and Service Management . Excellent communication, reporting and stakeholder management skills. Clearance & Location Active UK DV clearance is essential. Hybrid working ...

Working knowledge of client security policies, NCSC guidance, Cyber Essentials Plus, ISO 27001, and security assurance processes. Relevant certifications such as CISSP, CISM, CRISC, ITIL, PMP, CCNP Security, Palo Alto PCNSE, Check Point CCSE, Fortinet FCSS/NSE, or equivalent. Security clearance (SC/DV) or eligibility to obtain clearance. ...

other web-based technologies, Microsoft Office and template management solutions, and Microsoft SQL Server and T-SQL 2014 or later. Understanding of the ITIL best practice framework Salary and benefitsWe offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range ...