1 to 25 of 78 ITIL Jobs in the South West

Level 3 Digital Support Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer ...

environments, with a particular focus on Microsoft Azure. You should hold a Microsoft Certified: Azure Administrator Associate (AZ-104) qualification, as well as an ITIL v4 Foundation certification. Hands-on experience with a broad range of Azure services is essential. This includes working with Virtual Machines, Azure Storage, Networking, Active ...

patching, and general maintenance. • Produce documentation and contribute to ongoing process improvements. • Collaborate with senior engineers on upgrades, changes, and complex issues. • Operate within ITIL-aligned incident, problem, and change management processes. YOUR KEY SKILLS • Proven experience in a 2nd Line Support or Infrastructure Support role. • Strong background in Windows ...

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...

Description: Role: ITIL/ITSM Consultant Type: Contract Location: London, UK - Hybrid Job Details : Seeking a experienced UK-based ITIL/ITSM Consultants to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct … across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: Proven experience delivering ITIL/ITSM maturity assessments Strong working knowledge of ITIL ...

essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge ...

automation and scripting (PowerShell, Terraform, Bicep, ARM) Backup, disaster recovery, and business continuity solutions Security tooling and best practices Relevant certifications (Microsoft, Azure, VMware, ITIL) What's On Offer Salary of £40,000-£50,000 depending on experience A technically strong MSP environment with real ownership and impact Clear progression ...

systems, tools and IT support processes Gain exposure to real-world IT operations in a large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential ...

systems, tools and IT support processes Gain exposure to real-world IT operations in a large, complex organisation Complete professional qualifications, including the ITIL 4 Foundation Certificate Take part in engaging learning experiences such as the Apollo 13 ITSM Business Game Work towards the Digital Support Technician apprenticeship, developing essential ...

other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. Adhere to the Prolinx Security Policies in all practices to ensure ...

fibre cabling, AV tech, Windows Server (2019–2025), Intune, cloud platforms (IaaS/PaaS/SaaS), PowerApps/Power Platform, VMWare ESXi, or ITIL Foundation. Relevant certifications (Cisco, Microsoft, CompTIA, AWS) or willingness to work towards them. ...

activities, including L2 – L1, and L3 to L3. Enforce robust JML fulfilment assuring reliable & timely onboarding experience. Contribute to the ongoing improvement of associated ITIL processes & practices– Asset, Access, JML, Request Fulfilment, Service Catalogue, Incident & Problem. Identify and escalate support inefficiencies, process challenges & related solutions. What you will need ...

such as Business, IT, or Change Management. Professional certifications will set you apart, with qualifications in Change Management (Prosci or APMG), Agile or Scrum, ITIL Foundation, or Project Management (APM) being highly desirable. These credentials demonstrate your ability to apply structured methodologies and frameworks to complex change programmes. What ...

such as Business, IT, or Change Management. Professional certifications will set you apart, with qualifications in Change Management (Prosci or APMG), Agile or Scrum, ITIL Foundation, or Project Management (APM) being highly desirable. These credentials demonstrate your ability to apply structured methodologies and frameworks to complex change programmes. What ...

environments • Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment • A minimum of 2 years’ deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning ...

environments • Experience of working with the wider IT teams in a business (Incident, Problem, Change, Knowledge Management and Service Asset Configuration Management), in an ITIL process driven environment • A minimum of 2 years’ deskside support experience, with demonstrable knowledge of the asset lifecycle, including builds, deployments, returns and decommissioning ...

adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Growth Opportunities: This role offers the ability to contribute ideas ...

adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Growth Opportunities: This role offers the ability to contribute ideas ...

desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity ...

Excellent customer service skills A full driving licence would be good as their will be travel between sites at times Working within an ITIL environment. Preferably holding a current qualification The Opportunity: My client is a professional services company currently looking for an IT Support Technician to join their team ...

along with knowledge of Windows Desktop 10/11 Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Experience of working within an ITIL environment would be valuable Technical qualifications such as CompTIA+, Network + would be advantageous Experience within a Law Firm or similar area desirable ...

succeed We are looking for a Service Desk Analyst with experience supporting Windows 10, 11, Office 2016, 2019 and O365, and knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential), and someone proficient ...

educational environment. Familiarity with MIS systems. Intune and Endpoint Management. Exposure to Microsoft Cloud technologies (IaaS, PaaS, SaaS). PowerApps/Power Platform knowledge. ITIL Foundation certification. BENEFITS 5% employer pension 25 days holiday + bank holidays Free lunch when working on school sites Shopping discount card Cycle to Work ...

platform Skills & Experience Required Proven experience as a Remedy Consultant (SC) , Remedy Developer, or similar role BMC Remedy ITSM certification Strong understanding of the ITIL framework and best practices Experience with cloud-based deployments of Remedy applications Hands-on experience developing and customising workflows, integrations, and configurations Programming or scripting ...

ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance ...