6 of 6 Incident Management Jobs in Avon

controlled and sensitive operational environment. You will be responsible for building and developing the team, improving IT service delivery processes, defining service standards, managing incident, request, change and escalation processes, and supporting the transition of new services into live operation. You will work closely with IT, security, technical … business stakeholders, acting as a bridge between service delivery, operational requirements and secure working practices. This role will also involve vendor management, KPI reporting, continual service improvement and supporting the development of secure internal working environments. IT SERVICE DELIVERY MANAGER ESSENTIAL SKILLS: Proven experience in an IT Service Delivery ...

Design and implement the Minimum Standard GenBI Release Model , including: readiness criteria go-live approval model scaling guardrails Embed release controls into playbooks Service & Incident Management Define and operationalise a GenBI service model , including: incident management fault reporting ownership across the 'BI as a Service … impact on quality, speed and consistency Key Deliverables (2026) Minimum Standard GenBI Testing Framework (live and auditable) Minimum Standard GenBI Release Model (in operation) Incident & service management model (embedded) Standards integrated into playbooks and onboarding Defined and piloted approach to MCP/automated quality tooling Success Criteria ...

standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation … initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Design, build and maintain CI/CD pipelines using GitLab Develop and manage Infrastructure as Code using Terraform Support and enhance Puppet-based configuration management Administer and optimise Linux environments, primarily CentOS/RHEL Improve automation across infrastructure and operational processes Implement and support monitoring, alerting and observability solutions … Work closely with engineering teams to deliver reliable and secure platforms Support incident management, troubleshooting and root cause analysis Contribute to security, governance and compliance initiatives Drive continuous improvement across infrastructure and DevOps practices Essential Skills & Experience Strong commercial experience with Puppet Strong hands-on experience with Terraform ...

engineering standards, golden paths, reusable modules and platform patterns. Build observability strategies using Prometheus, Grafana, OpenTelemetry and modern APM tooling. Improve reliability through SLOs, incident reviews and Site Reliability Engineering (SRE) practises. Embed DevSecOps, supply-chain security and secure CI/CD practises. Drive cloud-native modernisation and legacy … service engineering. Observability tools including Prometheus, Grafana, OpenTelemetry, ELK, Datadog, Dynatrace or New Relic. DevSecOps and supply-chain security. SRE practises, SLOs, SLIs and incident management. Platform governance, cloud standards or landing zones. FinOps and cost optimisation. We are particularly interested in candidates who have worked in large-scale ...