1st Line Technical Support Analyst – MSP
- Hiring Organisation
- Braundton Consulting Limited
- Location
- Westbury-on-Trym, Bristol, Avon, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
fast-paced MSP Service Desk as the first point of contact for customer IT issues. You’ll deliver exceptional service, resolve common technical problems, and keep users supported and informed throughout. What You’ll Do Troubleshoot Windows, Microsoft 365, basic networking, and hardware issues Handle account setups, password resets, and … software installs Own tickets from start to finish Use PSA/RMM tools to log, update, and action tasks Escalate when needed with clear notes Contribute to documentation and continuous improvement What You’ll Bring Confident communicator with great customer-service skills Strong problem-solving ability Experience supporting Windows ...