3 of 3 ServiceNow Jobs in Avon

Role: ServiceNow Architect Location: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and … detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish More ❯

project work and tracking tasks in Jira Troubleshooting technical failures and responding to security incidents Providing occasional out-of-hours support for updates and incident management Monitor and manage ServiceNow queues About You Proven experience with Microsoft Entra ID and Microsoft Purview (especially DLP) Strong communication skills with a customer-first mindset Excellent at planning, prioritising and managing your own More ❯

making sure that technical and non-technical users are maximizing product functionalities. Actively engaging in a culture of continuous improvements to deliver quality service and support. Monitor and manage ServiceNow queues to ensure service requests and incidents relating to compliance & identity products are dealt with in a timely manner. Progress project work, tracking progress in Jira. Create and maintain accurate … adaptable when dealing with changing requirements and priorities. Microsoft or equivalent professional certification would be desirable. Understanding and/or working knowledge of ITIL v4. Experience in Jira and ServiceNow (preferable). Technologies Entra ID Azure AD Connect Enterprise Applications/App Registrations Azure RBAC SSO Integrations Conditional Access Compliance (Purview) AIP DLP E-Discovery Interview process This will be More ❯