Service Desk Manager
- Hiring Organisation
- Breedon Group plc
- Location
- Bakewell, Derbyshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Service Desk, ensuring high-quality support services are delivered consistently across the business.This role combines leadership, technical awareness, and strong communication skills to drive service excellence, ensure adherence to SLAs, and support effective coordination with resolver teams and stakeholders during high-priority incidents. Key Responsibilities See attached … performance, incident trends, and operational metrics. Drive forward industry best practices within the business. Provide training and guidance to the Service Desk team. Skills, Knowledge & Expertise Experience/Skills & Knowledge Proven Leadership and Team Management Incident Coordination Technical Proficiency - IT infrastructure, systems, and services (e.g., Windows, Office ...