After Sales & Technical Support (Ground Care)
- Hiring Organisation
- Etesia UK Ltd
- Location
- Banbury, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent
based sales team providing expert assistance, troubleshooting with strong communication skills to develop and build on existing relationships. Duties Respond promptly to dealer and customer inquiries via phone, email, or chat, delivering clear and effective technical support. Diagnose and resolve technical issues related to products or services, guiding dealers … existing dealers with new technical information or training a new dealer who is now retailing our product. Maintain detailed records of both dealer and customer interactions, issues, and resolutions using Microsoft Office tools Excel, Word and CRM. Manage service tickets efficiently, prioritising tasks based on urgency and impact. ...