Service Desk Engineer
- Hiring Organisation
- Context Recruitment Limited
- Location
- Barnsley, South Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
technical assistance to VIPs and end users via phone, remote tools, email, and in-person support Manage and prioritise support requests through the IT service management platform (ServiceNow) Carry out on-site diagnostics and escalate complex issues where necessary to meet resolution targets Work closely with IT colleagues to support … equipment Contribute to IT projects and keep technical documentation up to date Skills and Experience: Microsoft certifications are advantageous Previous experience working with IT service management tools Strong knowledge of Windows operating systems, Active Directory, Office 365, and Microsoft Teams Familiarity with security tools such as antivirus solutions, web filtering ...