3rd Line Support Engineers
- Hiring Organisation
- Red Rhino Solutions
- Location
- Barnsley, South Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £48,000 - £65,000 per annum
provide structure in critical situations Communicate confidently with technical and non-technical stakeholders De-escalate complex situations Protect customer relationships and business interests Identify root causes and improve service quality Mentor engineers and raise the technical level of the team Collaborate with international teams across multiple regions Provide occasional … Provide clear communications to customers and leadership Manage resolution and post-incident reviews Escalation Management Final escalation point for complex multi-client incidents Perform root cause analysis and implement permanent fixes Prevent recurrence through corrective actions Customer Technical Relationship Participate in service reviews and escalation calls Handle ...