1 of 1 Technical Support Jobs in Basingstoke

Technical Support Our Basingstoke Based client are looking for a Technical Support person to join their team for a 6 month period. The Technical support person will be responsible for providing 1st line technical support to customers. Pay- £12.50 per hour -£15.28 per hour (Dependant on experience) Hours- Monday to Friday, 37.5 … pay-Free on site parking-Monday to Friday-Working for a well established business in an exciting industry Duties: -Deliver exceptional customer service at all times and seek managerial support when necessary.-Prioritise support requirements-Answer technical help-line calls to provide customers with advice on products-Identify customer needs, solving fault queries-Product selection guidance-Installation … and programming advice-Respond efficiently to email enquiries and call-back requests-Record information about calls to improve service management Requirements: - Previous experience providing technical telephone support- Previous experience in mechanical/engineering environment advantageous - Great communication skills- Proven experience working within a technical positionIf you are interested, please call our branch on or apply online today More ❯