2 of 2 Use Case Jobs in Basingstoke

transformation and governance , shaping how AI drives real business value. What you'll be doing Leading discovery sessions to identify and shape AI use cases Designing end-to-end, AI-enabled services (journeys, blueprints, operating models) Building compelling business cases and influencing senior stakeholders Driving delivery ...

like resolution rate, CSAT, escalations, and cost per resolution. Youll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations. Your environment International, collaborative team with strong UK leadership and local integration in France Hybrid … regular insights and reporting to the Head of Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What were looking forTechnical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience ...