Hays are now looking for an ITSupport for one of our local clients: £140 per day (Inside IR35) Office-Based Location is Bath As a 1st Line ITSupport Technician, you will be the first point of contact for users experiencing technical issues. You'll provide prompt and effective support for hardware, software, and … network-related problems, ensuring minimal disruption to business operations. Key Responsibilities Diagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches) Log and track support tickets, ensuring timely resolution or escalation Set up and configure desktops, laptops, and mobile devices Assist with password resets, account unlocks, and user access setup Provide support for Microsoft Office … Windows OS, and common applications Maintain accurate documentation of issues and solutions Escalate complex problems to 2nd or 3rd line support teams Skills & Qualifications Strong communication and interpersonal skills Basic understanding of Windows, macOS, and networking fundamentals Ability to troubleshoot hardware and software issues Organised, proactive, and able to prioritise tasks Previous experience in ITsupport or More ❯
Hays are now looking for an ITSupport for one of our local clients: £140 per day (Inside IR35) Office-Based Location is Bath As a 1st Line ITSupport Technician, you will be the first point of contact for users experiencing technical issues. You'll provide prompt and effective support for hardware, software, and … network-related problems, ensuring minimal disruption to business operations. Key Responsibilities Diagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches) Log and track support tickets, ensuring timely resolution or escalation Set up and configure desktops, laptops, and mobile devices Assist with password resets, account unlocks, and user access setup Provide support for Microsoft Office … Windows OS, and common applications Maintain accurate documentation of issues and solutions Escalate complex problems to 2nd or 3rd line support teams Skills & Qualifications Strong communication and interpersonal skills Basic understanding of Windows, macOS, and networking fundamentals Ability to troubleshoot hardware and software issues Organised, proactive, and able to prioritise tasks Previous experience in ITsupport or More ❯
1 -2 Ludlow Court, Frome Road, Radstock, Bath, England
APOLLO TECHNOLOGY SOLUTIONS LTD
As an ITSupport Field Engineer Apprentice, you will gain hands-on experience delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not … be limited to]: Travel to schools and business customer sites to provide on-site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops … tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues to senior engineers when needed. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems). Help maintain IT asset inventories and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies More ❯
