14 of 14 IT Support Jobs in Somerset

The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day to day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they … project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other … knowledge with others. Training Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls. Working full time on the IT Support Desk Apprenticeship Standard Information communications technician (level 3) Training Provider VELOCITY 1st LIMITED Working Week Monday to Friday Working hours 09:00 - 17:00 Expected Duration More ❯

IT Support Technician (SC Cleared) Inside IR35 contract - £25 per hour - (short term assignment start 5th Sept till 18th Nov) Role will require being onsite everyday - Yeovilton, Somerset (Secure site) Clearance Required: Active SC Clearance required We are seeking a reliable and SC-cleared IT Support Technician to join a secure support team. This role … is ideal for someone with a background in IT support, hardware handling, and ticket queue management, ready to operate in a high-compliance, fast-paced environment. Key Responsibilities: Manage the ticket queue for the hub and nearby spokes, ensuring timely updates and SLA compliance Oversee stock and asset management , scanning devices in and out of storage locations Handle … the disposal process for equipment in line with contract procedures Perform basic hardware triage and in-warranty repairs , coordinating with vendors for parts and returns Replenish IT lockers as needed across the site Identify and raise potential service issues or improvements to the Team Leader Requirements: Active SC Clearance (mandatory) Experience in IT support, asset tracking, and More ❯

Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team … platforms, and infrastructure run smoothly, securely, and efficiently, playing a key role in maintaining and improving the technology environment that underpins our tech and digital programmes. This role will support staff and learners to stay connected, productive, and protected, and will directly contribute to the organisation’s ability to operate reliably, scale effectively, and deliver digital learning experiences with … by being driven. Gain control by being accountable. Gain impact by being productive. Gain trust by being considerate. Gain growth by being vulnerable. Core responsibilities (right seat): Provide general IT support, working with employees/learners to identify computer/system problems and advise on the solution. Test and fix faulty equipment and troubleshoot issues via helpdesk ticketing More ❯

You will be expected to answer log support calls on our helpdesk. Tackle support issues and/or escalate the support to the appropriate team. Free on-site parking and good public transport links. Ethical company pension scheme. A career in IT. Working in a nurturing environment. Healthcare Cash Plan. Full UK Driving License desirable. Role You … will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team. You will be expected to drive to external customer sites and support with a wide range of IT support issues. You will need to be technically minded, and you must be … urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship Standard Level 2 English and maths Functional Skills (if applicable) Training will take More ❯

Hays are now looking for an IT Support for one of our local clients: £140 per day (Inside IR35) Office-Based Location is Bath As a 1st Line IT Support Technician, you will be the first point of contact for users experiencing technical issues. You'll provide prompt and effective support for hardware, software, and … network-related problems, ensuring minimal disruption to business operations. Key Responsibilities Diagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches) Log and track support tickets, ensuring timely resolution or escalation Set up and configure desktops, laptops, and mobile devices Assist with password resets, account unlocks, and user access setup Provide support for Microsoft Office … Windows OS, and common applications Maintain accurate documentation of issues and solutions Escalate complex problems to 2nd or 3rd line support teams Skills & Qualifications Strong communication and interpersonal skills Basic understanding of Windows, macOS, and networking fundamentals Ability to troubleshoot hardware and software issues Organised, proactive, and able to prioritise tasks Previous experience in IT support or More ❯

Hays are now looking for an IT Support for one of our local clients: £140 per day (Inside IR35) Office-Based Location is Bath As a 1st Line IT Support Technician, you will be the first point of contact for users experiencing technical issues. You'll provide prompt and effective support for hardware, software, and … network-related problems, ensuring minimal disruption to business operations. Key Responsibilities Diagnose and resolve basic technical issues (e.g. login problems, printer errors, software glitches) Log and track support tickets, ensuring timely resolution or escalation Set up and configure desktops, laptops, and mobile devices Assist with password resets, account unlocks, and user access setup Provide support for Microsoft Office … Windows OS, and common applications Maintain accurate documentation of issues and solutions Escalate complex problems to 2nd or 3rd line support teams Skills & Qualifications Strong communication and interpersonal skills Basic understanding of Windows, macOS, and networking fundamentals Ability to troubleshoot hardware and software issues Organised, proactive, and able to prioritise tasks Previous experience in IT support or More ❯

The IT Support Apprentice reports to Squarcle’s IT Manager. Main duties include supporting the IT Manager in configuring, maintaining, securing and supporting the business's internal environments (MS Azure/Office365, networks etc). Additionally, the apprentice will provide hardware support for colleagues’ laptops and peripherals. Role Configuration, maintenance, security and support of … Squarcle’s IT eco-system (hardware, software, networks). Configuration, maintenance, security, and support of Squarcle’s Microsoft Office365 footprint, including Office apps (Word, Excel, PowerPoint) and email (Outlook). Configuration, maintenance, security, and support of Squarcle’s network provision including router configuration, VPN license allocation, physical office, and remote connectivity. Configuration, maintenance, security, and support of Squarcle’s hardware provision including build, support, and fault diagnosis of colleague laptops and other peripherals (e.g., printers, monitors). Providing support, input, and advice for client projects where the proposed solution leverages Azure (or other clouds) infrastructure to ensure technical project deliverables are robust, secure, and fit for purpose. Working with the IT Manager More ❯

Your new company An exciting opportunity has arisen with a well-performing and high-profile client based in the south-west that delivers high-quality IT support across secure environments. This is a fantastic opportunity to contribute to mission-critical operations while working within a structured and supportive team. Your new role As an IT Support …/out of locations. Coordinating hardware disposals in line with contractual obligations. Performing triage and hardware repairs for in-warranty equipment, liaising with vendors for parts and returns. Replenishing IT lockers as required. Identifying service issues and suggesting improvements to your Team Leader. What you'll need to succeed To be successful in this role, you'll need: Active … SC Clearance (essential). Experience in IT support or service desk environments. Strong organisational skills and attention to detail. Ability to follow structured processes and manage assets effectively. Confidence in liaising with vendors and internal teams. A proactive approach to problem-solving and service improvement. What you'll get in return A rewarding contract alongside a pioneering organisation More ❯

As an IT Support Field Engineer Apprentice, you will gain hands-on experience delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not … be limited to]: Travel to schools and business customer sites to provide on-site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops … tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues to senior engineers when needed. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office 365, antivirus, school MIS systems). Help maintain IT asset inventories and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies More ❯

Field IT Support Engineer (MSP Environment) Location: Bridgewater Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to … meet you. The Role: As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring … hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network More ❯

As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. Role As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays … a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach … attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable. What you will be doing: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation More ❯

As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary. Role Customer support: Respond to client inquiries via phone … and in-person, providing timely and effective solutions, ensuring customer satisfaction Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians Documentation: Accurately log all support requests and resolutions in the helpdesk system Installation and configuration: Assist with the setup and configuration of new IT equipment and software Maintenance: Perform routine maintenance and updates … on IT systems and equipment Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft More ❯

SLAM has a full-time IT Helpdesk position available in our Glastonbury, CT office. This position will provide help desk support and computer training for the organization and will work with the rest of the IT department on upgrades and software rollouts, occasionally working after hours. The ideal candidate for this position is someone who thrives in … productivity and efficiency balanced with utmost quality. Key Responsibilities include, but are not limited to the following: Assess and resolve employee computer problems Provide Level I computer and technology support to the organization (both on-site and remotely to branch offices and construction sites) Provide technology training to company employees as needed Install and configure software and hardware for … new employee technology orientation and setup Replace printer toner cartridges and maintain inventory Active Directory + Office 365 moves, adds, and changes Qualifications: 1+ year of experience in an IT environment A passion for technology with experience in Microsoft Office and Windows 10 A strong dedication to good customer service and problem resolution Work independently as well as in More ❯

Golfbreaks Ltd and Kaplan. You will be gaining valuable workplace experience including dealing with systems and data, processes and installations whilst working towards the qualification. Role Job duties include: Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation … System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades … as required to support user needs and system performance Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability Training Information Communications Technician Apprenticeship Level 3: The ICT apprenticeship will enable you to provide quality support to internal or external customers and More ❯