SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services More ❯
Bath, Somerset, United Kingdom Hybrid / WFH Options
Teleperformance
in an enterprise environment. Experience with Anti Virus software and managing cyber security threats. Experience working with O365 products and services. Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. More ❯
support • Excellent communicator – clear, concise, and customer-first • Self-starter with a keen eye for detail and a methodical approach 🌟 Desirable Extras • Microsoft certifications & ITIL Foundation • Familiarity with Azure, VMware, Hyper-V • Understanding of DHCP, DNS, Active Directory, GPO • Awareness of SQL, WSUS, CRM, and other Microsoft business technologies 🚨 Bonus More ❯
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
London & Country Mortgages
need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold a ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill. Why join L More ❯
Bath, Somerset, United Kingdom Hybrid / WFH Options
EquiSoft inc
use of or support of complex applications Experience of web-based applications Experience of providing application support for non-technical users Experience in an ITIL environment Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for More ❯
need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold a ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill. Why join L More ❯
Bath, England, United Kingdom Hybrid / WFH Options
London & Country Mortgages
need a good knowledge of security practices and data protection guidelines to help ensure we are always remaining compliant. You may also hold a ITIL certification and have prior knowledge and usage of ITSM tooling, but we will provide full training and support where needed to upskill. Why join L More ❯
of database/excel structures/tables/configurations experience in data analysis and good numeracy, analytical and reporting skills Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Catch Resource Management
working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have More ❯
ability managing teams and cross-functional engagement. Desirable: Previous experience in an ERP rollout. Knowledge of Azure licensing and Microsoft enterprise agreements. Understanding of ITIL frameworks and service transition. Experience working across global or multi-region governance structures. Key Competencies Excellent communication and stakeholder engagement skills Detail-oriented with a More ❯
bath, south west england, united kingdom Hybrid / WFH Options
La Fosse
years’ experience in IT Change Management Experience in a customer service or service desk environment Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow) ITIL knowledge (certification desirable) Clear communication skills and a collaborative mindset Ability to manage workloads with urgency and focus Passion for continuous improvement and challenging the status More ❯
bath, south west england, united kingdom Hybrid / WFH Options
SmartChoice International Limited
Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and Infrastructure. Execute and document changes More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Catch Resource Management
of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have More ❯
tools Exposure to implementation and maintenance of privileged access management solutions. Linux troubleshooting experience a plus Experience with troubleshooting Windows, Mac and ChromeOS MCP, ITIL, CompTIA, CDRE Certifications an asset A passion for discovering the answer to never-before-seen complex puzzles and question Thrives working in a high-stakes More ❯
training sessions for end-users on new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. Solid More ❯
infrastructure tasks to reduce manual effort Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and More ❯
A proactive mindset with the ability to work both independently and as part of a team Excellent communication and project planning abilities Familiarity with ITIL and network monitoring/inventory systems Understanding of the Telecoms Security Act Experience working in both agile and waterfall environments Degree in a relevant field More ❯
required. Preferred Qualifications: ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications). Familiarity with complementary ITSM tools and technologies. ITIL certifications (Foundation, Intermediate, or Expert). More ❯
security tools Excellent communication and self-management skills Flexibility to travel to sites across the UK as required Familiarity with ISMS, NIS, GDPR, and ITIL frameworks Experience in engineering, operations, or finance-related environments This role requires you to be onsite at one of their offices in Hull and would More ❯
by customers. Proven Relationship Management experience, with a capability to be the “go-to” person for customers and internal staff. Working level understanding of ITIL – and an ability to both coordinate and work collaboratively with the teams within these principals. (Change, Problem, Major Incident) Extremely strong communication skills, with a More ❯
Drive a culture of continuous improvement, knowledge sharing, and operational excellence 🧠 What You Bring ✔ Degree in IT, Computer Science, or relevant field ✔ Accredited in ITIL, Prince2, APMP, or equivalent ✔ Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years … attend the office 2 days a week, a local accommodation allowance is available for eligible employees Qualifications Degree in an I.T. related subject with ITIL certification Why is this a great opportunity? Chance to be part of a huge green energy/sustainability project, helping the UK to achieve it More ❯
Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows … server infrastructure, networking. Desirable: PowerShell, SQL Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA More ❯
bath, south west england, united kingdom Hybrid / WFH Options
Getronics
reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies … to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such More ❯
Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area ITIL v4 Qualification Agile Foundation certificate Specific Knowledge & Experience: Knowledge & Expertise Experience of supporting and developig the Liquidlogic application. Expert in an area of Social care … Childrens or Education. Proven experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions. An In depth knowledge of ITIL frameworks and best practices. Strong expertise in maintaining the reliability, performance, and security of application systems. Experience of managing escalations to external suppliers, monitoring responses More ❯