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and continuous learning. • Identify impacted user groups and deliver clear, user-focused communications. Performance & Value Management • Monitor adoption metrics and user feedback to assess impact and identify improvement • Provide actionable insights to leadership to inform product and engagement strategies. • Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores. Architecture & Technology Management • Research & Innovation … Monitor industry trends and emerging technologies, translating insights into actionable recommendations. • Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens. • Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (e.g., Microsoft & TCS) TECHNICAL SKILLS REQUIRED Technical Expertise & Product Knowledge Deep expertise in Microsoft 365 suite: Teams, SharePoint, OneDrive, Viva, Power Platform. Familiarity More ❯