ServiceNow Engineer
- Hiring Organisation
- Leidos
- Location
- Bedford, Bedfordshire, UK
- Employment Type
- Full-time
work onsite as needed. Preferred candidates will be located near Hanscom AFB (Boston, MA). Primary Responsibilities: Catalog Development: Build, maintain, and optimize Service Catalog items, record producers, and complex order guides using Flow Designer. Core Configuration: Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions … Data Policies. CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks. Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps. Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs ...