2 of 2 Ticket Management Jobs in Bedfordshire

requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk. You will ensure tickets are prioritized … correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses, and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock levels. ...

business impact. Act as an escalation point for delivery issues, removing blockers to ensure successful outcomes. Define, manage, and track requirements using the agreed ticket management tools. Develop, configure, and enhance solutions within Oracle EPM (Fusion) and TM1 , following agreed development and release processes. Ensure solutions are fully ...