15 of 15 Customer Service Jobs in Belfast

They will be responsible for the monitoring of, and providing feedback and coaching on, various transaction types. Roles & Responsibilities: Conduct thorough quality assurance evaluations Evaluate the quality of the Customer Service Representatives on various LOBs, including, but not limited to, voice, emails, chat & OP Review, assess and identify coaching and training needs. Deliver coaching and feedback to Customer Service Representatives highlighting strengths and areas for improvement to ensure quality, adherence and excellent customer service Use quality monitoring data management system to compile and track performance at centre, team and individual level, including trend analysis Develop quality improvement plans in collaboration with Team Leaders, Training & Managers Prepares internal and external quality reports for management staff … and collaborative attitude Initiative-taking and must excel in a minimally managed, high-profile position Adaptability, Flexibility, Confidence, and a Willingness to take ownership Essential Criteria: Minimum 2 years’ customer service centre experience Minimum 1 year customer service centre experience within a Quality Assurance/Performance Improvement Coach Role Strong computer literacy including Microsoft Office Suite More ❯

Role & Responsibilities: • Providing customer support via telephone, e-mail and other methods in French and English. • Resolving customer queries on a first call resolution basis. • Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. • Following your assigned daily schedules and tasks. • Taking part in motivational activities. • Using and implementing feedback given during monitoring … coaching sessions. • Ensuring data security and upholding GDPR regulations. • Achieving all individual KPIs including (but not limited to) AHT, QA, PPH The Person: • Who is passionate about delivering outstanding customer service. • Who has excellent verbal and written communication skills. • With high levels of accuracy and an attention to detail in the work that you do. • Who is punctual and … conscientious and takes pride in coming to work and coming to work on time. Essential Criteria: • Minimum 6 months’ experience in the customer service industry. • Excellent verbal and written communication skills in both French and English with professional telephone etiquette. More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage faults …/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL, Ethernet More ❯

Implementation Engineer - EMEA Nucleus is seeking an Implementation Engineer in the EMEA region to join our Customer Success organization that supports customer onboarding and implementation projects. Implementation Engineers are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus … Implementation team is staffed with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You Will Do Work closely with the sales team to conduct smooth transitions from pre- to … post-sale phase Plan and coordinate onboarding projects for new customers, meeting customer business requirements and driving user adoption Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful More ❯

fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams. Key Responsibilities: Provide technical support and troubleshooting to both engineers and end users across fire and security systems. Use remote diagnostic tools and telephone … support to resolve issues, reducing the need for field engineer callouts. Prioritise workload to ensure contractual deadlines are met. Handle customer calls with professionalism, meeting internal service standards. Support the Service Scheduling team when required. Deliver accurate, timely information to engineers and customers. Essential Requirements: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire … . Strong customer focus and excellent telephone manner. Team player with strong interpersonal and communication skills. Ability to prioritise and manage workloads effectively. General fire systems knowledge with Network/IP-based product experience. Desirable Skills: Knowledge of UDL software across Galaxy, ATS, Intruder Panels. Experience with Cash4Windows. Exposure to enterprise-level networked CCTV systems (e.g., Cathexis). Remote More ❯

over 23,000. The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work both independently and collaboratively within a 24x7 service model. Key Responsibilities Provide first-line support to senior stakeholders via phone and remote tools, resolving desktop issues efficiently and professionally. Support a wide range of devices including desktops … implement permanent fixes for recurring issues. Contribute to the knowledge base and continuously improve support documentation. Act as a key point of contact for technology-related queries, demonstrating exceptional customer service and professionalism. Support service outage communications and ensure transparency with internal and external stakeholders. Essential Criteria Proven experience in desktop support within a large-scale, fast … skills, with the ability to engage confidently with senior personnel. Willingness to work flexible hours, including late shifts and occasional weekends. Ability to work under pressure and maintain high service standards. A proactive, solutions-focused mindset with a commitment to continuous improvement. This role will require you to work 3 days per week in the Belfast office so candidates More ❯

/7 Network Operations Centre (NOC) Engineer Located: onsite in NewtownAbbey, County Antrim Salary: £30,000 - £37,000 Schedule: Full-Time Job Description We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure … resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service. Shift Pattern Days: 4 days on (7am-7pm), 4 days off → repeated twice Nights: 4 nights … repeated twice Then cycle returns to days All candidates must have experience working in a shift-based operational environment. 🔧 Key Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests (via Remedy), resolving 95% at first touch . Work within strict SLAs to ensure timely resolution. Maintain accurate shift handovers More ❯

who can think logically to solve problems? As aTechnical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates … help our customers build great businesses with our industry-specific software and embedded payments solutions. Required skills and Experience Experience of database use (preferably SQL Server) Experience working in customer service in an IT environment Experience in using and supporting Windows OSand Windows Office applications Experience in dealing with customers face-to-face, online, or by telephone Exceptional More ❯

Call out To apply for this opportunity you must have or hold the following: • Fire Knowledge (Advanced, kentech and morley would be useful) • Good Knowledge of Intruder alarms • Excellent customer service skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving license This company is … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯

Degree or similar Strong technical support/helpdesk experience Network/NOC experience would be good to have Systems admin/engineering experience would be good to have Strong customer service skills, positive morale, team player What you'll do as an IT Support Engineer Provide technical support via telephone, emails, ticket response to end users including product More ❯

DOE Location: Belfast Job Type: Full-time We are excited to offer an opportunity for an IT Support Engineer to join a leading IT Managed Service Provider based in Belfast. This role is ideal for someone passionate about providing IT solutions and eager to engage in a variety of projects across Northern Ireland. As part of our team, you … leavers Sole IT representative on site, but with escalation to team as required. Can be trusted to work with minimal supervision. Required Skills & Qualifications: Proven ability to deliver excellent customer service. Strong working knowledge of M365 (Identity, Intune) and Secure Modern Office. Experience with Windows Server Administration including Active Directory, DNS, DHCP, File & Print. Familiarity with Windows Desktop rollout More ❯

To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Responsibilities Will be required to undertake advanced diagnostics, repair, and replace PC’s, Laptops, Printers, Servers, relevant network support and retail … equipment and associated peripherals; Complete customer rebuilds and configuration to desk; Assist other engineers in the delivery of service to our customers; Cover site roles where required due to planned or un-planned absence; Achieve the dynamic KPI targets set for your role; Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively … manage all call details real time and gain full understanding of the customer’s SLA requirements; Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates. This will also include the completion of any part More ❯

ICT Support Technician (2nd-Level) Department: Digital Services Grade: 5 (£28,778 - £32,097) Responsible to: Head of Customer Services and Support Campus: Belfast Reference: 038047 Permanent/Full Time - ABOUT US - We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development … technical problems based at your campus location. You'll troubleshoot and solve escalated issues, delivering solutions that keep the university running smoothly. The role requires an understanding of IT Service Management and knowledge of current computing technologies. As this is an entry level post, a training and development plan is scheduled. - ABOUT YOU - Hold an HNC/HND, Foundation … months of a degree programme with relevant ICT content. Or Can demonstrate appropriate experience relevant to an ICT technical support (2nd-level) environment. Experience providing 2nd-level ICT service request and incident management support. Experience in problem analysis and resolution activities in an ICT technical support environment. Experience in configuring and deploying hardware and software, including portable devices. For More ❯

our wide range of equipment including Fire and Intruder Alarms, CCTV, Access Control, Nurse Call, Disabled Refuge Systems, Emergency Lighting Ensuring health and safety standards are upheld Providing excellent service to customers, building solid working relationships To provide 24-hour call-out cover on a rota basis. To carry out any other job-specific duties as deemed appropriate. Note … return In addition to a competitive wage, successful candidates will also receive: 22 days holiday, plus 8 statutory days (earned on a pro rata basis) Company smartphone to manage service calls Company healthcare Scheme A Company Van and fuel card Company Pension Uniform Provided What you need to do now If you're interested in this role, click 'apply More ❯

is a great role for the right person to join a truly dynamic business and a very focused team. Alliance is enjoying great success, by providing expertise, value and service to our customers, and by being very different from our competition. Your criteria for success will include: Ability to exceed sales and profit targets Manage and grow existing customer More ❯