2 of 2 Service Management Jobs in Belfast

design, implementation, and maintenance of the client’s IT infrastructure, ensuring the reliability, security, and efficiency of servers, storage, backup solutions and other infrastructure components. (b) Collaborate with the Service Manager - Infrastructure to meet contractual Performance Indicators; (c) Contribute to the development and assurance of design documentation and to the selection of appropriate applications and tools; (d) Assist in … incident management, working with technical teams to resolve disruptions quickly and effectively; (e) Attend the Technical Design Authority forum and other relevant technical forums and meetings as required by our client. The initial engagement on this contract will be to work with the Service Management project team on verifying the estate to be onboarded to management from the client’s current ICT supplier. This will involve working to agree management templates/configuration to enable onboarding. This is significant estate of upwards of 1,000 ICT assets. There is also likely to be input required to support third party implementation of a DC temp monitoring solution and deliverables such as Backup Strategies to be More ❯

Microsoft 365 suite). Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN). Manage user accounts, permissions, and password resets. Log, track, and manage support tickets using our IT service management system, Escalate complex or unresolved issues to senior IT staff or third-party vendors when necessary. Assist with the deployment of new hardware and software. Contribute to More ❯