5 of 5 Case Management Jobs in Berkshire

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working

investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that … technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working

queries to verify data integrity, data flow, and transaction accuracy across integrated systems. Azure DevOps & Technical Tooling: Utilise Azure DevOps extensively for test management, tracking defects, and collaborating on test scenarios. Technical Deep Dive: Focus testing efforts on validating the technical layers, including APIs, Middleware, microservices, and connectivity points … queries for database testing, data validation, and ensuring system integrity. Solid practical experience using Azure DevOps for all aspects of the testing lifecycle (test case management, defect tracking, reporting). Demonstrable experience working effectively in dynamic, unstructured, and rapidly changing environments. A proven track record of being inquisitive

progress smoothly from enrolment to gateway. Learner Support & Success Provide 1-1 learning support to apprentices who need help with study skills, organisation, time management, or confidence. Help learners interpret feedback and improve the quality of their written and practical submissions. Support apprentices in meeting deadlines and staying … Succeed Here If You Already Have Experience supporting learners in apprenticeships, FE, adult learning, HE, or similar environments. Strong coaching, mentoring, or case-management skills. Excellent communication and the ability to motivate learners who are struggling. A calm, patient, structured, and learner-centred coaching approach. Experience with Aptem